Garima Batra

Training Management: Lead and evaluate training programs on AML, KYC, and CDD. Conduct TNA, design curriculum, and ensure effective onboarding and process training.

Team Leadership and Development: Lead 15 trainers supporting 250 FTEs, providing coaching and performance feedback. Set and track KPIs, manage nesting and BAU transitions, and support trainer development.

Quality Assurance: Oversee audits and QA frameworks to ensure compliance. Drive process improvements through root cause analysis and quality data review.

Stakeholder collaboration: Align training and quality initiatives with client goals, and partner with operations, compliance, and audit teams to ensure seamless execution.

Reporting & Compliance Management: Monitor training effectiveness, nesting and BAU movement metrics, and overall performance outcomes to identify areas of improvement.

Training Program Leadership: Delivered comprehensive AML/KYC training across multiple locations, aligned with corporate banking standards.

Content Development & Refinement: Developed training materials and trackers in collaboration with QA and SMEs to incorporate audit insights and regulatory updates.

Operational Alignment: Coordinated with WFM and operations teams for efficient nesting, batch scheduling, and timely training transitions.

Stakeholder Management: Engaged stakeholders from compliance, risk, and quality teams to elevate training effectiveness and meet regulatory requirements.

Team Management: Managed a team of seven trainers, facilitating coaching sessions, and conducting performance evaluations.

• Delivered process training and onboarding for new hires in banking operations.
• Created training materials and managed trackers to maintain accurate MIS data.
• Coordinated batch movement and nesting schedules with WFM and operations teams.
• Provided on-floor assistance, conducted audits, and facilitated refresher sessions for associates.
• Collaborated with QA and subject matter experts to address performance gaps in training.
• Monitored attrition and throughput metrics to ensure effective training outcomes.

• Managed client relationships and business development, ensuring seamless service delivery, and high client satisfaction.
• Led the end-to-end recruitment process, overseeing onboarding, induction, and staff management for smooth transitions.
• Maintained employee data and MIS, ensuring accurate record-keeping and compliance with HR policies.
• Ensured full compliance of employees with all HR policies, promoting a compliant and efficient work environment.
• Analyzed business processes to identify areas for improvement and efficiency.