Garima Berry
Retail Store Operations Manager
New Delhi
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Reliance Ritu Kumar /Reliance Brands Ltd -Superdry
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Fashion Consultant
Reliance Brands Ltd - SUPERDRY
10.2021 - 12.2021
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Improved inventory management by implementing efficient stock rotation strategies based on seasonal demand patterns.
- Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality.
- Curated personalized shopping experiences for high-net-worth clients, ensuring privacy and exclusivity.
- Participated in team meetings and staff training sessions.
Fashion Consultant
Sane Retail Pvt Ltd - NAUTICA
01.2021 - 09.2021
- Facilitated workshops on personal branding and style, empowering individuals to use fashion as tool for professional advancement.
- Enhanced client satisfaction, providing bespoke wardrobe audits that identified and filled key gaps.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
Education
Bachelor of Science - Hospitality And Hotel Administration
IGNOU
04.2001 -
B.sc in Hospitality And Hotel Administration - Hotel Management
IHM&CT Hyderabad
Hyderabad, India 04.2001 -
Skills
Stock management
Customer Relations
Store operations
Business Development
Team Building and Leadership
Strategic Planning
Regulatory Compliance
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
- Cleared Rock & Rap programme at RBL in first 6 months of joining.
- Consecutive 3 times 100 score in mystery shopping audits
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Assistant Store Manager
Reliance Ritu Kumar /Reliance Brands Ltd -Superdry
01.2023 - Current
Fashion Consultant
Reliance Brands Ltd - SUPERDRY
10.2021 - 12.2021
Fashion Consultant
Sane Retail Pvt Ltd - NAUTICA
01.2021 - 09.2021
Bachelor of Science - Hospitality And Hotel Administration
IGNOU
04.2001 -
B.sc in Hospitality And Hotel Administration - Hotel Management
IHM&CT Hyderabad
04.2001 -
Similar Profiles
SABA AAFREENSABA AAFREEN
BUYING & MERCHANDISING MANAGER – Accessories, Footwear & Home at Reliance Ritu Kumar Pvt. LtdBUYING & MERCHANDISING MANAGER – Accessories, Footwear & Home at Reliance Ritu Kumar Pvt. Ltd
Mugdha JarandeMugdha Jarande
Fashion Consultant at Reliance Brands LimitedFashion Consultant at Reliance Brands Limited
Mohitkumar GurudantiMohitkumar Gurudanti
Executive- Planning and Merchandising at Reliance Brands Limited- HamleysExecutive- Planning and Merchandising at Reliance Brands Limited- Hamleys