GARIMA BERRY
New Delhi
Summary
Results-driven Retail Operations professional with 5+ years in premium and luxury fashion. Expertise in P&L management, inventory control, clienteling, and visual merchandising. Focused on delivering exceptional client experiences, leading high-performing teams, and optimizing store operations to exceed business targets.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant Store Manager (Store Lead)
ABFRL- House of Masaba Pvt Ltd
Delhi
09.2024 - Current
- Lead day-to-day operations at our Dhanmill store and later moved to our flagship Bridal boutique at Mehrauli.
- Incurred new bridal orders of 80lacs in 4 months individually at Mehrauli.
- Executed VIP appointments, conducted bridal styling sessions, and organized exclusive customer events at Mehrauli boutique, driving client engagement and sales.
- Delivered annual business of over 3 Crore in the inaugural year at Dhanmill store.
- Managed a premium client database of 300+ luxury customers curated in the first operational year at Dhanmill store.
- Recruited, onboarded, and coached 8 fashion consultants, 2 store managers, and 1 intern across Delhi NCR, enhancing team capability and customer service.
- Managed inventory audits, stock reconciliation, and shrinkage control, ensuring accurate stock levels and minimizing losses.
- Maintained high standards of visual merchandising and luxury customer experience.
Assistant Store Manager
Reliance Brand Ltd- Superdry/ Ritu Kumar
New Delhi
10.2021 - 08.2024
- Managed inventory, cash handling, visual merchandising, and operational compliance.
- Enhanced customer retention through personalized styling and relationship management, fostering loyalty and repeat business.
- Delivered consistently high customer satisfaction and 4 consistent 100% mystery audit scores.
- Supported P&L performance through effective cost control and revenue growth initiativees.
- Resolved customer complaints by actively listening, documenting concerns, and providing tailored solutions.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Fashion Consultant
Reliance Brands Ltd. - SUPERDRY
Hyderabad
01.2021 - 01.2022
- Managed daily operations, including opening/closing duties, cash handling, and restocking to maintain store presentation.
- Consistently achieved individual sales targets and KPIs.
- Supported visual merchandising to enhance product displays and attract customer interest.
- Advised clients on fashion trends and styling choices, enhancing personal wardrobes and boosting client satisfaction.
- Managed daily operations including opening and closing duties, cash handling, restocking shelves.
Education
B.Sc. - Hospitality And Hotel Administration
IHM&CT & IGNOU
HYDERABAD St. Thomas’ Senior Secondary School
New delhiSkills
- Retail operations
- Inventory & Stock Control
- Visual Merchandising
- P&L Management
- Team Management & Coaching
- Client relationship management
- Customer relationship management
- POS Systems- SAP & D365
- Vendor Coordination
- Event & Fashion Show Execution- ICW 2026
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Store Manager (Store Lead)
ABFRL- House of Masaba Pvt Ltd
09.2024 - Current
Assistant Store Manager
Reliance Brand Ltd- Superdry/ Ritu Kumar
10.2021 - 08.2024
Fashion Consultant
Reliance Brands Ltd. - SUPERDRY
01.2021 - 01.2022
B.Sc. - Hospitality And Hotel Administration
IHM&CT & IGNOU
St. Thomas’ Senior Secondary School