Garima Chaturvedi
Senior Program Manager
Kolkata
Summary
Organized Senior Program Manager committed to excellence with over 5 years of strategic goal and key objective development experience. Leverages client management skill to cultivate and grow relationships with key clients and manage program portfolio of one of the biggest energy client . Skilled in banking & manufacturing best practices for process improvement. . Well-versed in analyzing program performance and implementing actionable improvements to drive growth. Composed and calm in high-pressure environments by maintaining strong focus on action and customer satisfaction.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Senior Program Manager
Genpact
Kolkata
10.2021 - Current
- Devising strategies for existing processes and workflows to develop newer and advanced workflows to attain business goals; creating and implementing annual Quality & Process Excellence Plans
- Identified system needs and designed processes to support business requirements.
- Meeting SLA metrics for all severities; working on severity issues by analyzing on improvement areas & closely monitoring critical operational parameter by regular feedback & discussion sessions
- Acting as an escalation gate; following customer-centric approach to address or resolve the customer issues/escalations, which resulted in achieving the customer satisfaction
- Collaborated with stakeholders to verify delivery of desired quality requirements to processes/clients.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
Program Manager
Genpact
Kolkata
11.2019 - 10.2021
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
- Designed and developed programs and projects for dissemination to personnel.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Participated in pilot tests and revised programs based on feedback and results.
Finance Operations Manager
Genpact
Kolkata
11.2016 - 10.2019
- Managing office functions, interacting with client and supervising a team of 6 Operations Analyst
- Managing site level CSR
- Helping in promoting a company culture that encourages top performance and high morale
- Reviewing budgeting, reporting, planning, and auditing
- Ensuring all legal and regulatory documents are filed and monitoring compliance with laws and regulations
- Identifying and addressing problems and opportunities for the company
- Implementing continuous improvement methodologies such as six Sigma, Lean, Process Reengineering, Business Transformation; evaluating process maturity through metrics & ensuring delivery of KPIs (efficiency, quality, utilization, timeliness improvement) and higher maturity at tactical, & operational & strategic level
- Setting up targets, ensuring adherence to SOP & SLA, and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) for the processAnalyzed financial statements against forecasts to prepare high-level variance analysis.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Researched and facilitated software integration to streamline accounting and financial processes.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Finance Manager
Genpact
Kolkata
12.2014 - 10.2016
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Audited and reconciled payroll and distributions for personnel.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Management Trainee - Finance
Genpact
Kolkata
02.2012 - 11.2014
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with account reviews and preparation for account reviews.
- Supported organizational account management duties under direct supervision.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Banking Specialist
Genpact
Kolkata
12.2009 - 02.2012
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring.
- Investigated and resolved account issues by offering applicable options to customers.
Banking Associate
Genpact
Kolkata
11.2006 - 11.2009
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Balanced teller drawers and ATM cash.
- Created and managed community events and customer promotions.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Education
B.Com - Finance, Accounting, Business Management
MJP Rohilkhand University
Bareilly 03.1999 - 04.2001
MBA - Masters in Finance & Human Resource Management
Indian Institute of Management - Kolkata
Kolkata 08.2008 - 09.2009
Skills
Implementation planning
Certification
PgMP - Program Management Professional
Timeline
Senior Program Manager
Genpact
10.2021 - Current
PgMP - Program Management Professional
10-2021
Program Manager
Genpact
11.2019 - 10.2021
Finance Operations Manager
Genpact
11.2016 - 10.2019
Assistant Finance Manager
Genpact
12.2014 - 10.2016
Green Belt Certified
11-2014
Management Trainee - Finance
Genpact
02.2012 - 11.2014
Banking Specialist
Genpact
12.2009 - 02.2012
MBA - Masters in Finance & Human Resource Management
Indian Institute of Management - Kolkata
08.2008 - 09.2009
Lean Six Sigma
01-2007
Banking Associate
Genpact
11.2006 - 11.2009
B.Com - Finance, Accounting, Business Management
MJP Rohilkhand University
03.1999 - 04.2001
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