Garima Dubey
Summary
Dynamic Learning and Development Manager with a proven track record at Novotel Visakhapatnam Varun Beach, excelling in training program design and performance coaching. Successfully enhanced employee onboarding processes and maintained training budgets, driving customer satisfaction and loyalty through effective staff development initiatives. Passionate about fostering a culture of continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
Novotel Visakhapatnam Varun Beach
Visakhapatnam
12.2018 - Current
- Determined course objectives and found or wrote course materials to cover topics.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Monitored training costs to maintain training budget.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager – Training & Development
IMPRESA HOSPITALITY PVT LTD
10.2013 - 10.2015
- Prepare Annual Training plan & Calendar
- Prepare & implement Training budget
- Create manuals & training materials
- Undertake Induction Program
- Conduct Training Need Analysis
- Design & develop Training programs
- Maintaining training records & documentation
- Conduct Buddy Training Programs
- Refresher training for existing staff
- Conducting training audit in the stores
- Successful rollout & execution of new product & system
- Conduct soft skill or behavioral training
Assistant Manager – Training & Development
MIRAH HOSPITALITY PVT. LTD.
09.2011 - 05.2013
- Company Overview: QSR Brand Falafel’s
- Identifying & assessing future & current training needs
- Conduct “Orientation sessions” for all the New joiners
- Manage training budget & calendar
- Design and conduct classroom session & On the job training
- Designing training courses & materials
- Responsible for Reward & recognition initiatives
- Conduct the Board of Reviews for the team members selected for the internal development program
- Monitor & evaluate training effectiveness
- QSR Brand Falafel’s
Field-Trainer
KFC – ANTPL
Delhi
04.2011 - 09.2011
- Orientation sessions for all the new joiners
- Design and conduct classroom session and training for consistently meeting objectives by achieving a quarterly trainer planner evaluation score of 4.2 on a 1-5 scale
- Responsible for conducting training audits of the outlets(TMTS)
- Providing the training support as per the “EARS Action Planning”
- Responsible for making the “Training Calendar” for all the training co-coordinator & buddy trainers of the market
- Training for new product launch & systems
Assistant Restaurant Manager
Mc Donalds
New Delhi
07.2009 - 04.2011
- Customer Relationship Management (Feedback Management)
- Achieving sales Targets set by the Company & Maintain food cost control
- Manpower Management (Payroll, Roaster and Shift hours)
- Maintaining Profit and Loss A/C for the restaurant
- Inventory Management and ordering control
- Training Coordinator for Shift Managers and Team
Industrial Trainee
Hyatt Regency
Mumbai
01.2005
- Learned the standard system, procedures and operations of all the major departments of the hotel
- Specialized in Front Office department
- Attended Training course for new recruits
- Attended Vocational Training Module in Food & Beverage Service
Education
PGDBA - Human Resource
Symbiosis Centre for Distance Learning
Pune, India01.2013
Bachelor of Science - Hotel Management and Administration
Institute of Hotel Management
Gwalior, India01.2007
Skills
- Training needs analysis
- Training program design
- Employee onboarding
- Budget management
- Regulatory compliance
- Performance coaching
- Training evaluation
- Staff development
Certification
Six Sigma Green Belt from KPMG
Hobbies and Interests
- Indian Classical Dancing
- Tracking and Para Gliding
Languages
- English
- Hindi
- French
Achievements And Awards
- Consecutive Best Trainer award with KFC for quarter.
- Best Manager Award for best performance in Mirah Hospitality.
- Bequeathed as, 'Best Student', in class 12th.
- Topper from 'Alliance de Français de Bhopal' for French language.
- Third in Food and Beverage and Food Production quiz competition.
- Awarded with the title of 'Excellence in training' by building people’s capability.
- Played Zonal Championship for kho-kho.
Personal Information
- Father's Name: Mr. Chaitanya Dubey
- Date of Birth: 04/14/85
- Gender: Female
- Marital Status: Married
Accomplishments
- Honored as Learning & Development person of the Year -2023 for Accor India & South Asia
Timeline
Learning and Development Manager
Novotel Visakhapatnam Varun Beach
12.2018 - Current
Manager – Training & Development
IMPRESA HOSPITALITY PVT LTD
10.2013 - 10.2015
Assistant Manager – Training & Development
MIRAH HOSPITALITY PVT. LTD.
09.2011 - 05.2013
Field-Trainer
KFC – ANTPL
04.2011 - 09.2011
Assistant Restaurant Manager
Mc Donalds
07.2009 - 04.2011
Industrial Trainee
Hyatt Regency
01.2005
PGDBA - Human Resource
Symbiosis Centre for Distance Learning
Bachelor of Science - Hotel Management and Administration
Institute of Hotel Management
Similar Profiles
RAM RRAM R
Purchase Manager at Novotel vijayawada varun (Accor group)Purchase Manager at Novotel vijayawada varun (Accor group)
Aashish BhattaraiAashish Bhattarai
Assistant Night Manager at Novotel Brighton Beach HotelAssistant Night Manager at Novotel Brighton Beach Hotel
Ismael UbillusIsmael Ubillus
Customer Service at Novotel Brighton Beach HotelCustomer Service at Novotel Brighton Beach Hotel