Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
GARIMA GANDHI

GARIMA GANDHI

Assistant Manager- Banking Profession
Jalandhar,Punjab

Summary

Experience in operational task management with exposure to driving strategic workforce techniques showcasing a coherent teamwork approach for driving success, along with the customer interaction and output to enhance sales productivity. CAPABALITIES Strategies: Team management, cash management. Digital: Automation & Digitalization. Marketing and sales: Customer Relationships, References. Operational: Synergy management, risk management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

3
3
Languages
7
7
years of post-secondary education
4
4
years of professional experience

Work History

Assistant Manager

HDFC BANK LTD
JALANDHAR, PUNJAB
04.2020 - Current
  • Good understanding of accounting and financial reporting principles and practices-GAAP.
  • Ability to highlight opportunities with willingness to participate for achievement of same.
  • Customer service and complaint redressal with maintaining relationship; building 500+new relationships from existing redressal.
  • Advocating sales and promotions with suitable marketing strategies to enhance workflow targets; up to 50Cr. Of new business.
  • Effective transaction processing, understanding in-depth of fraud and risk analysis; preventing near-miss events as well
  • Studying flow of working capital and analyzing techniques with workflow strategies to enhance customer relationship and wealth of organization; enhancing branch business to more than 150Crs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Increased sales revenues by promoting complementary products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Recommended strategies to correct unsatisfactory conditions and reduce costs.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Management Trainee

HDFC BANK LTD
Jalandhar, Punjab
03.2019 - 04.2020
  • With complete knowledge and stable mindset, Quick cash processing was daily setup.
  • Implementation of concepts of Microsoft excel, ledger balancing was effective.
  • Detailed record and management of branch petty cash bills and expenses to justify auditor if needed.
  • Working for good relationships and customer connections was core to enhance individual growth.
  • Auditing day to day transactions for regular balance in workflow.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Shouldered management responsibilities during absence of manager.
  • Explained services and products to customers in friendly and engaging way.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Handled various accounting transactions.

Assistant manager

RIGHT SKILL PVT. LTD
Jalandhar, Punjab
06.2015 - 11.2016
  • Led 5-member sales team.
  • Implemented customer-oriented process standardization and employee realignment; resulting in a 75% increase in sales& annual incremental revenue of INR 30+ lakhs.
  • Head of counseling team: Headed counseling team wherein helping students knowing well about best opportunities.
  • Faculty of students preparing for IELTS exams; administered tutorials to 15 batches of approximately 50 students each.
  • Business Development: Conceptualized and developed business vertical of B2B sales with three companies in tier-2 cities of Punjab.
  • It resulted in profits of INR 7.5+ lakhs and acquired 350+consumers.
  • Spearheaded 3-member team handling offline and digital marketing, leading to 20% increase in lead generation; handled walk- ins at Centre; organized and conducted various seminars, workshops, resulting in 50% increase in batch strength.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

Education

M.com -

Guru Nanak Dev University Regional Campus
Jalandhar, PB
07.2016 - 07.2018

B.com -

Apeejay College of Fine Arts
Jalandhar, PB
06.2012 - 01.2015

XII -

CBSE, Innocent Hearts School
Jalandhar, PB
03.2011 - 03.2012

X -

CBSE, Dayanad Model School
Jalandhar, PB
03.2009 - 03.2010

Skills

    Business planning

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Accomplishments

  • A Dist. Level gymnastic player and represented the school at many Competitions and got good success.
  • (2006-2007).
  • Basketball player: A member of school basketball team and gave major participations at district level.
  • (2011-2012).
  • Winner of talent hunt: Winner of the talent hunt competition for the year 2010 in INNOCENT HEARTS SCHOOL.
  • (2010).
  • Editor-in-chief, School Magazine: Editor-in-chief, School Magazine Redesigned the layout of the school magazine so as to improve the readers by more than 50%; Collated, edited, and finalized the content of the magazine; planned and administered various initiatives for promoting it.
  • (2008-2009).
  • Apeejay College of fine arts: Core member of the event management team where by contributing best leadership qualities manages well both the financial and the marketing department.
  • (2013-2014).
  • Achieved STAR SERVICE EXCELLENCE awards with accuracy and efficiency.
  • Achieved rewards and recognitions by completing the sales benchmarks with accuracy and efficiency.

Timeline

Assistant Manager

HDFC BANK LTD
04.2020 - Current

Management Trainee

HDFC BANK LTD
03.2019 - 04.2020

M.com -

Guru Nanak Dev University Regional Campus
07.2016 - 07.2018

Assistant manager

RIGHT SKILL PVT. LTD
06.2015 - 11.2016

B.com -

Apeejay College of Fine Arts
06.2012 - 01.2015

XII -

CBSE, Innocent Hearts School
03.2011 - 03.2012

X -

CBSE, Dayanad Model School
03.2009 - 03.2010

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GARIMA GANDHIAssistant Manager- Banking Profession