GARIMA GANDHI
Assistant Manager- Banking Profession
Jalandhar,Punjab
Summary
Experience in operational task management with exposure to driving strategic workforce techniques showcasing a coherent teamwork approach for driving success, along with the customer interaction and output to enhance sales productivity. CAPABALITIES Strategies: Team management, cash management. Digital: Automation & Digitalization. Marketing and sales: Customer Relationships, References. Operational: Synergy management, risk management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
Languages
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Manager
HDFC BANK LTD
JALANDHAR, PUNJAB
04.2020 - Current
- Good understanding of accounting and financial reporting principles and practices-GAAP.
- Ability to highlight opportunities with willingness to participate for achievement of same.
- Customer service and complaint redressal with maintaining relationship; building 500+new relationships from existing redressal.
- Advocating sales and promotions with suitable marketing strategies to enhance workflow targets; up to 50Cr. Of new business.
- Effective transaction processing, understanding in-depth of fraud and risk analysis; preventing near-miss events as well
- Studying flow of working capital and analyzing techniques with workflow strategies to enhance customer relationship and wealth of organization; enhancing branch business to more than 150Crs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Increased sales revenues by promoting complementary products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Recommended strategies to correct unsatisfactory conditions and reduce costs.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Management Trainee
HDFC BANK LTD
Jalandhar, Punjab
03.2019 - 04.2020
- With complete knowledge and stable mindset, Quick cash processing was daily setup.
- Implementation of concepts of Microsoft excel, ledger balancing was effective.
- Detailed record and management of branch petty cash bills and expenses to justify auditor if needed.
- Working for good relationships and customer connections was core to enhance individual growth.
- Auditing day to day transactions for regular balance in workflow.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Shouldered management responsibilities during absence of manager.
- Explained services and products to customers in friendly and engaging way.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
Assistant manager
RIGHT SKILL PVT. LTD
Jalandhar, Punjab
06.2015 - 11.2016
- Led 5-member sales team.
- Implemented customer-oriented process standardization and employee realignment; resulting in a 75% increase in sales& annual incremental revenue of INR 30+ lakhs.
- Head of counseling team: Headed counseling team wherein helping students knowing well about best opportunities.
- Faculty of students preparing for IELTS exams; administered tutorials to 15 batches of approximately 50 students each.
- Business Development: Conceptualized and developed business vertical of B2B sales with three companies in tier-2 cities of Punjab.
- It resulted in profits of INR 7.5+ lakhs and acquired 350+consumers.
- Spearheaded 3-member team handling offline and digital marketing, leading to 20% increase in lead generation; handled walk- ins at Centre; organized and conducted various seminars, workshops, resulting in 50% increase in batch strength.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
M.com -
Guru Nanak Dev University Regional Campus
Jalandhar, PB 07.2016 - 07.2018
B.com -
Apeejay College of Fine Arts
Jalandhar, PB 06.2012 - 01.2015
XII -
CBSE, Innocent Hearts School
Jalandhar, PB 03.2011 - 03.2012
X -
CBSE, Dayanad Model School
Jalandhar, PB 03.2009 - 03.2010
Skills
Business planning
Business Development
Budgeting
Staff supervision
Business administration
Operations management
Cost Control
Consulting
Financial Management
Sales growth
Strategic planning
Accomplishments
- A Dist. Level gymnastic player and represented the school at many Competitions and got good success.
- (2006-2007).
- Basketball player: A member of school basketball team and gave major participations at district level.
- (2011-2012).
- Winner of talent hunt: Winner of the talent hunt competition for the year 2010 in INNOCENT HEARTS SCHOOL.
- (2010).
- Editor-in-chief, School Magazine: Editor-in-chief, School Magazine Redesigned the layout of the school magazine so as to improve the readers by more than 50%; Collated, edited, and finalized the content of the magazine; planned and administered various initiatives for promoting it.
- (2008-2009).
- Apeejay College of fine arts: Core member of the event management team where by contributing best leadership qualities manages well both the financial and the marketing department.
- (2013-2014).
- Achieved STAR SERVICE EXCELLENCE awards with accuracy and efficiency.
- Achieved rewards and recognitions by completing the sales benchmarks with accuracy and efficiency.
Timeline
Assistant Manager
HDFC BANK LTD
04.2020 - Current
Management Trainee
HDFC BANK LTD
03.2019 - 04.2020
M.com -
Guru Nanak Dev University Regional Campus
07.2016 - 07.2018
Assistant manager
RIGHT SKILL PVT. LTD
06.2015 - 11.2016
B.com -
Apeejay College of Fine Arts
06.2012 - 01.2015
XII -
CBSE, Innocent Hearts School
03.2011 - 03.2012
X -
CBSE, Dayanad Model School
03.2009 - 03.2010