Garima Gupta
Customer Service Representative (CSR)
New Delhi
Summary
Detail-oriented and experienced Senior Merchandiser with over 8 years in apparel merchandising and product development, specializing in woven garments and embellished fashion pieces. Proven track record in managing production cycles, vendor coordination, client communication, and timely deliveries. Adept in quality assurance, costing, and team leadership. Strong interpersonal skills with a passion for fashion and customer service.
Customer-focused and detail-oriented Travel Professional with over 03 years of experience in post-sales support, and customer handling. Proven ability to manage domestic and international bookings, resolve client concerns efficiently, and build strong relationships with customers and vendors. Skilled in using travel reservation systems and coordinating seamless travel experiences. Excellent communicator with a passion for delivering exceptional service and creating memorable journeys.
Overview
15
15
years of professional experience
32
32
years of post-secondary education
Work History
Relationship Officer – Post Sales
MakeMyTrip
New Delhi
05.2022 - Current
- Handle post-sales travel services for domestic and international bookings.
- Assist guests with resolutions related to bookings, cancellations, refunds, and other travel concerns.
- Foster strong client relationships through prompt and polite service.
- Key Skills: Email communication, customer support, conflict resolution, itinerary knowledge.
- Exceptional verbal and written communication.
- Empathy and active listening.
- Handling complaints and conflict resolution.
- End-to-end trip coordination.
- Vendor and supplier management (hotels, transport, guides).
Senior Merchandiser
Raag Clothing
Noida, Uttar Pradesh
12.2010 - 08.2018
- Company Overview: formerly Alka Creations
- Led end-to-end merchandising for high-end woven garments with a focus on embellishments and embroidery.
- Coordinated with international buyers and design teams from sampling to final shipment.
- Managed approvals for fabrics, trims, strike-offs, lab-dips, testing, and gold seals.
- Supervised a team of artisans, khaka masters, and embroiderers to execute creative visions as per buyer expectations.
- Worked with QA teams to ensure compliance and on-time inspections.
- Key buyer accounts: Next, Monsoon, River Island, ASOS, Primark, House of Fraser, Tularosa, Lovers & Friends, among others.
- Formerly Alka Creations
- Played a pivotal role in securing repeat orders through exceptional client servicing.
- Reduced production delays by improving internal coordination between departments.
Education
B.Com -
DaulatRam College
New Delhi, India 06.2007 - 01.2010
Class 12 - CBSE
Happy School
Darya Ganj, New Delhi 04.1992 - 01.2007
Diploma in Dress Designing -
South Delhi Women Polytechnic
New Delhi 09.2010 - 07.2025
Skills
Merchandising & Product Development
Procurement & Costing
Production Planning & QA Coordination
Team Leadership & Cross-functional Collaboration
Customer Service Excellence
Domestic & International Destination Knowledge
Conflict Management & Problem Solving
Itenerary knowledge
Exceptional verbal and written communication
Empathy and active listening
Handling complaints and conflict resolution
End-to-end trip coordination
Vendor and supplier management (hotels, transport, guides)
Adaptability and stress handling
Problem-solving and decision-making
Internet Research
Technical And Language Skills
English, Fluent, Hindi, Native, MS Office, Outlook, Internet Research, Communication, Time Management, Multitasking, Problem Solving
Timeline
Relationship Officer – Post Sales
MakeMyTrip
05.2022 - Current
Senior Merchandiser
Raag Clothing
12.2010 - 08.2018
Diploma in Dress Designing -
South Delhi Women Polytechnic
09.2010 - 07.2025
B.Com -
DaulatRam College
06.2007 - 01.2010
Class 12 - CBSE
Happy School
04.1992 - 01.2007