Garima Jain
Deputy Manager Operations(Sales)
New Delhi
Summary
Experienced Sales and customer success bringing 8+ years of quality performance in supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results and team handling.
Overview
10
10
years of professional experience
Work History
Deputy Manager of Operations
WNS (Google customer solutions) NBSD
Gurugram
04.2022 - Current
- Leading the team of pre-sales new business associates for Australian and New Zealand market.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with external agency for trigger based lead generation in AUNZ.
- Advanced productivity KPIs of the team members by leading trainings on cryptocurrency, opened gateway to new verticals in sales.
- Sales coaching to shorten the sales cycle and effective closures, resulting in 110% Att on all KPIs QOQ.
- Able to retain the team members by launching effective incentive plans and best practices within the team, resulted in 80% of the team strength to be tenured staff(completed a year with the process in Q1'23)
- Defining processes and planning the strategies for each QTR.
- Building Presentations and conducting BR's and weekly connects with clients & internal stakeholders.
- AUNZ as a market hit its highest att in Q4 across all vendors since inception.
- Conducting internal interviews with team members to plan the path of progress.
- Dividing equal responsibilities within the team members to expedite the learning bell curve.
- Understanding the business problems and launching effective remedial actions with the achievable deadline.
Sales Manager
Great Learning
Gurgaon
12.2020 - 01.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing learners pre sale experience.
- Actively worked as a individual contributor to get hands on experience and coach the team accordingly.
- Effectively did competitive analysis and applied several sales strategy.
- Remained responsive to changing targets by preparing monthly, weekly and quarterly reports.
- Collaboratively work with the sales, marketing team and EI leadership to develop lead generation strategies to generate lead opportunities with prospective customers
- Developing and maintaining strong relationships.
- Set and achieved company defined sales goals.
- Presented information to customers, peers and management.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed call reports, paperwork and on-going personal training by required deadlines.
Senior Sales Manager
Cashaa
New Delhi
08.2019 - 11.2020
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
- Developed and implemented pursuit plans for all opportunities with assigned key accounts.
- Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Owned all aspects of sales planning, development, and team and account management for UK, US and EU territory.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Sold products and services by developing relationships with referral partners.
Sales Coach/sales Manager
Auxesis Group
mumbai
02.2018 - 08.2019
- Managed team of 20+ members and made sure to help them out perform.
- Manage, hire and train with Operations to adapt and supply client culture nuances to result in an exceptional customer experience Develop strategic annual client account plans and retention initiatives.
- Monitor operation teams' compliance with internal and client-specific process and procedure requirements, and client SLA's coordinating and managing tech team to solve issues and add the value proposition to the project.
- Handling the entire sales cycle single handedly and making sure to win more business from existing clients.
- Creating market value for the brand and setting up strategic plans.
- On boarded vendors in alignment with budget assigned.
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Navigated cross-functional collaboration to deliver sales forecasts and align delivery with objectives and client expectations.
- Managed existing and developed new client relationships, identifying risk and growth opportunities.
- Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
- Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
- Planned and executed events and marketing programs, producing 5 times goal of qualified leads.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Collected data using various research methods to broaden results and optimize marketing strategies.
- Identified appropriate marketing channels and target customers for campaigns.
- Exceeded sales goals 115% by effectively applying analyzed data to marketing campaigns and sharing data inter-departmentally.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
Sr.Sales Development Representative
Cvent India
gurugram
04.2016 - 11.2017
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate a 97% or higher.
- Serviced 150 customer accounts every month while devoting significant energy to prospecting new leads with 73% conversion rate.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Tracked changing product lines to effectively meet dynamic market demands.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Increased sales revenues to $260k for software and mobile app services by leveraging effective negotiating skills.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Closed high value deals on multi year agreement
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Sr lead client administratora
American Express
Gurugram
01.2013 - 06.2015
- Spearheading operations as the sr lead rep, product promotion efficiency and customer success product divisions of US-based customers, thereby enhancing the client experience for the niche market group.
- Exposed to manage smooth operations and administration of the assigned teams by analyzing the opportunity area and working upon them and winning retention of business.
- Apart from managing the team the prime focus to manage the integrity and adherence to compliance.
- Dealt and trained the team members for the b2c client base.
- Closely worked with the ops to perform r&r's which helped in lowering down the attrition rate.
- Keeping a close eye on metrics like performance, compliance, attrition, and cost to the company.
- Worked in a 24/7 environment and exceeded the expectations in every area.
- Rated as G1 performer for two years consecutively.
- Worked on multiple software for team building and process management.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Education
B.com Delhi university -
Senior secondary Jd tytler school (CBSE) - undefined
High School diploma Jd tytler school (CBSE) - undefined
Skills
Project managementundefined
Timeline
Deputy Manager of Operations
WNS (Google customer solutions) NBSD
04.2022 - Current
Sales Manager
Great Learning
12.2020 - 01.2022
Senior Sales Manager
Cashaa
08.2019 - 11.2020
Sales Coach/sales Manager
Auxesis Group
02.2018 - 08.2019
Sr.Sales Development Representative
Cvent India
04.2016 - 11.2017
Sr lead client administratora
American Express
01.2013 - 06.2015
B.com Delhi university -
Senior secondary Jd tytler school (CBSE) - undefined
High School diploma Jd tytler school (CBSE) - undefined
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