Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Garima Kumar

Garima Kumar

Gurgaon

Summary

Assistant manager with 10 years of experience in team management and operational efficiency. Expertise in streamlining processes to enhance productivity and customer satisfaction. Strong leadership skills demonstrated through effective employee performance oversight and talent development. Committed to achieving measurable business results and fostering a collaborative work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Jones Lang LaSalle (JLL)
07.2023 - Current
  • Managed end-to-end Travel and Expense operations for EMEA and AMER with a team of 18 employees.
  • Managing the Invoice Processing and Payment Team for the AMER region, with a team size of 14 employees.
  • Managing T&E payments for employees of the AMER region.
  • Responsible for quality check and control areas for all the transactions, as per process requirements.
  • Monitored staff performance and developed improvement plans.
  • Managing day-to-day operations delivery, along with team management, performance reviews, leave management, backup planning, and SOP updating.
  • Completed a successful transition for the Payments Team.
  • Conducted performance reviews, providing constructive feedback, and setting individual goals.

Assistant Manager

Genpact India Pvt Ltd
10.2021 - 06.2023
  • Managed invoice processing, statement reconciliation, and helpdesk team for the Europe region with a team size of 22 employees.
  • Handled the global Concur, Travel & Expense operations with a team of seven employees. The countries covered were Australia, Singapore, Thailand, India, UAE, USA, Canada and Europe.
  • Worked on process initiatives like GR/IR clean-up, intercompany clean-up, debit balance clean-up, employees’ credit card reconciliation, and AMEX aging clean-up.
  • Responsible for quality check and control areas for all the transactions, as per process requirements.
  • Managing day-to-day operations delivery, along with team management, performance reviews, leave management, backup planning, and SOP updating.
  • Motivating team members and conducting periodic one-on-one meetings for constant feedback for better development.
  • Identify the factors impacting process KPIs, and work on improving the process performance by coordinating with the finance controllers of the respective business units.
  • Experience in streamlining newly transitioned business.
  • Preparing & presenting dashboards on the monthly governance call with business heads, country heads, regional heads.

Management Trainee

Genpact India Pvt Ltd
01.2019 - 09.2021
  • Handled AP operations for a European client.
  • Executed a successful transition of Concur for a global client.
  • Managing day-to-day operations delivery, along with team management, performance reviews, leave management, backup planning, and SOP updating.
  • Work on process improvement opportunities, such as Aged GRIR cleanup, Aged debit balance cleanup, and Intercompany cleanup.
  • Bringing improvement to the Key Performance Indicators by performing RCA on days to receive, days to post, and employee expense submission.
  • Delegation of work within the team.

Process Developer

Genpact India Pvt Ltd
08.2015 - 12.2018
  • Handled PO and non-PO invoices related to purchases done by the client.
  • I got the opportunity to train the onshore team of shared services during the reverse KT.
  • I worked on the AP helpdesk.
  • I worked with a UK-based energy supplier and was responsible for customer relationship and debt management for residential energy supply customers.
  • Worked with the Root Cause Analysis team looking into high-level customer complaints.
  • Managed customers' energy accounts and provided debt management plans.
  • Negotiated debt repayment plans for high-risk accounts by analyzing customers’ payment history.
  • Worked closely with the onshore team to improve customer experience and retain existing customers.

Education

MBA - Banking & Finance

SVKM’s Narsee Monjee Institute of Management Studies (NMIMS)
07-2024

B. Com -

Kurukshetra University
Ambala, India
03-2013

12th -

CBSE
Ambala, India
03-2010

Skills

  • Reporting and analysis
  • Client relationship management
  • Team leadership
  • Quality assurance
  • Data analysis
  • Financial reporting
  • Performance evaluation
  • Stakeholder coordination
  • Adaptable leadership
  • Effective communication
  • Conflict resolution
  • Employee training
  • Operational support
  • Staff mentoring
  • Performance monitoring
  • Task prioritization
  • Staff scheduling
  • Compliance awareness

Software skills

  • SAP software proficiency
  • Concur solutions expertise
  • Basware knowledge
  • Brainware experience
  • Mainframe operations
  • Microsoft Office suite

Certification

Operations Management Excellence (OME) Training Program, JLL

Timeline

Assistant Manager

Jones Lang LaSalle (JLL)
07.2023 - Current

Assistant Manager

Genpact India Pvt Ltd
10.2021 - 06.2023

Management Trainee

Genpact India Pvt Ltd
01.2019 - 09.2021

Process Developer

Genpact India Pvt Ltd
08.2015 - 12.2018

MBA - Banking & Finance

SVKM’s Narsee Monjee Institute of Management Studies (NMIMS)

B. Com -

Kurukshetra University

12th -

CBSE

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Garima Kumar