Garima Pandey
Bengaluru
Summary
Results-driven Fraud Specialist with a strong focus on investigative analysis, compliance adherence, and customer retention. Proven ability to analyze transactions and resolve customer inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Fraud Specialist I
JP Morgan and chase
Bangalore
09.2022 - Current
- Investigate and analyze potentially fraudulent transactions to protect customers and organizational assets.
- Review account activity to identify suspicious behavior and take appropriate preventive actions.
- Ensure strict compliance with internal policies, regulatory requirements, and fraud prevention standards.
- Handle sensitive customer information with high confidentiality and accuracy.
- Collaborate with internal teams to resolve fraud cases efficiently while maintaining service quality.
- Maintain strong productivity and quality metrics in a fast-paced banking environment.
Retention Customer Service Representative
Firstsource solutions
Bangalore
07.2021 - 09.2022
- Handled inbound customer interactions for The Economist, focusing on subscription retention and cancellation prevention.
- Successfully retained customers by understanding concerns, offering suitable resolutions, and promoting product value.
- Managed calls, chats, and emails, demonstrating strong multiskilling capabilities.
- Served briefly as a Subject Matter Expert (SME), supporting team members with process guidance and issue resolution.
- Consistently met performance metrics related to customer satisfaction, retention, and quality.
- Demonstrated excellent communication and objection-handling skills.
Education
BBA - Business Administration
Sikkim Professional University
08-2021
Higher Secondary School - 12th Grade
Kendriya Vidyalaya
Nagpur04-2011
High School Diploma -
Kendriya Vidyalaya
Nagpur04-2009
Skills
- Fraud detection
- Transaction analysis
- Compliance adherence
- Sensitive data management
- Fraud case resolution
- Customer relationship management
Timeline
Fraud Specialist I
JP Morgan and chase
09.2022 - Current
Retention Customer Service Representative
Firstsource solutions
07.2021 - 09.2022
BBA - Business Administration
Sikkim Professional University
Higher Secondary School - 12th Grade
Kendriya Vidyalaya
High School Diploma -
Kendriya Vidyalaya