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Associate Principal Engineer

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Result-driven professional with more then 3.5 years experience in travel industry. Skilled in providing exceptional services and resolving conflicts. Developed strong administrative abilities and a deep understanding of travel sector. As a process associate in IGT Solutions, successfully handled Special Service Request, Refund Processing, Tax recovery, and Ticket Optimization (Reissuance)
and providing support to the team as in shift lead resulting 10% in process efficiency. Aiming to contribute my expertise and proven abilities to dynamic team. Seeking a challenging role where I can contribute to grow, excel, and make a meaningful impact on the company's success.

Highly motivated and results-driven sales professional, eager to launch a career in sales. I have a strong foundation in communication, negotiation, and interpersonal skills. I am confident in my ability to build a network with customers and drive sales growth. I am a quick learner, adaptable, and thrive in dynamic environments. I am proficient in basic computer skills and eager to develop expertise in CRM software and sales strategies. I am seeking a challenging role to apply my skills, learn from industry experts, and contribute to a company's success.

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Experienced Professional of 11 years with a proven track record in designing, implementing, and maintaining robust security systems and controls. Expertise in project management, Azure DevOps automation, and agile methodologies to enhance cross-functional collaboration and operational efficiency. Skilled in vulnerability assessment, IAM, domain management, and email security protocols such as SPF/DKIM/DMARC. Demonstrated success in auditing networks, managing IT security projects, and delivering comprehensive training on cloud technologies.

Dynamic and results-driven Account Executive with a decade of expertise in enterprise sales, business development, and customer success. Proven track record in driving new business acquisition, managing complex sales cycles, and effectively engaging with C-level stakeholders to achieve significant revenue growth. Highly skilled in sales forecasting, pipeline management, and consistently exceeding quotas. Passionate about leveraging business insights and strategic guidance to align sales tools that foster long-term client relationships and drive revenue expansion.

Product-focused Quality Analyst with 6 years of experience in product-based environments, specializing in Hotel Management Software. Strong background in understanding business requirements, validating end-to-end workflows, and ensuring product functionality aligns with real-world operational needs. Experienced in collaborating with Product Managers, Developers, and Stakeholders to deliver high-quality, user-centric features. Seeking to transition into a Product Analyst role to contribute to product strategy, requirement definition, and business value delivery.

Work on the most challenging position with an organization that provides me ample opportunities to learn & which help me to explore my potential and skills.Over 14 years of working experience at Middle & Upper Management level in Real Estate & Facilities Property Management and Administration Head functions in reputed organizations like Abante Integrated Facility Management Services, M-worth Facilities (M3M Group), Bestech Group, Vatika Group & Ananthraj Group.

Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.

Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Garima Sharma

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Work History

Customer Service Representative

Accounting Intern

Human Resources Intern

Education

MBA - Human Resources Management

Advance Excel And E.R.P 9 And E.R.P Prime

Marketing - MBA

Pep - Talk Human Resources - MBA

Finedge -The Finance - MBA

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Customer Service Representative

Accounting Intern

Human Resources Intern

Marketing - MBA

Advance Excel And E.R.P 9 And E.R.P Prime

Pep - Talk Human Resources - MBA

Finedge -The Finance - MBA

MBA - Human Resources Management

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