Garima Singh
Mumbai
Summary
Over 12 years of experience in driving strategic knowledge initiatives, capability building, and cross-functional collaboration. Expertise in Knowledge Management, Learning & Development, Content Curation, Technology Integration, and Process Improvement. Proven track record of enhancing knowledge retention, streamlining onboarding, and reducing response times through tools like SharePoint, Confluence, and Power Apps.
Overview
14
14
years of professional experience
Work History
Knowledge Management & Learning Partner Lead
Capgemini India Pvt Ltd
08.2018 - Current
- Leading KM Transformation: Spearheading a centralized knowledge management system, boosting project efficiency by 20% through enhanced collaboration and information access.
- Driving Learning Innovation: Redesigning training programs and improving knowledge retention by 25%.
- Enabling Cross-Functional Collaboration: Partnering with SMEs to strategically enhance KM tools, ensuring organization-wide access to up-to-date knowledge and best practices.
- Implementing AI-Driven Solutions: Introducing AI tools that reduce document search time enhancing accuracy and productivity.
- Fostering Talent Growth: Leading knowledge transfer sessions that contributed to internal promotions by developing high-potential talent.
- Ensuring Operational & Financial Integrity: Strengthening KM operations through data analysis and financial controls, driving informed decisions and compliance.
Business Analyst & Operations Excellence Lead
WNS Global Services for GlaxoSmithKline (GSK)
05.2014 - 08.2018
- Worked on a major Global Commercial transformation project for a leading pharmaceutical (GSK) company in Europe.
- Managed project management, consultation, and solution provision for various ad-hoc requirements.
- Created interactive dashboards and PowerPoint presentations to deliver data-driven results and insights.
- Conducted quantitative analysis of extensive data sets.
- Evaluated business processes and mapped them to required standards.
- Assisted in refining business strategies and supporting operational processes.
HR Data Analyst & Operations Management
John Deere India Private Limited
11.2011 - 06.2013
- Generated and scrutinized HR dashboards for workforce planning, attrition management, performance reviews, etc.
- Managed end-to-end recruitment life cycle, including vendor management and monitoring performance.
- Led HR operations as a generalist, covering manpower planning, talent acquisition, performance management, and employee branding.
- Implemented process modifications for training and operational efficiency.
- Supported global HR team in establishing HR transformation initiatives.
Education
PGDBM -
Indira College Of Pune
01.2011
Accomplishments
- Led capability development across 25+ (each with 200+ members) large teams, achieving a 40% skill uplift through targeted learning programs in Capgemini
- Leading Operational Excellence: Supervised and guided a team of 10+ PMO professionals, streamlining processes and driving operational efficiency across a top BU in Capgemini.
- Achieved 80%+ certification completion in a major upskilling initiative for a top BU in Capgemini
- Boosted Learning Impact Through KM Integration: Integrated KM tools with learning platforms to support continuous capability development, contributing to a 25% increase in employee knowledge retention.
- Strengthened KM Tool Adoption: Led the adoption and enhancement of platforms like SharePoint, Confluence, and ServiceNow, increasing user engagement by 35% and ensuring up-to-date content availability.
Timeline
Knowledge Management & Learning Partner Lead
Capgemini India Pvt Ltd
08.2018 - Current
Business Analyst & Operations Excellence Lead
WNS Global Services for GlaxoSmithKline (GSK)
05.2014 - 08.2018
HR Data Analyst & Operations Management
John Deere India Private Limited
11.2011 - 06.2013
PGDBM -
Indira College Of Pune
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