Garima Singh

KYC Analyst (Know Your Customer) – Roles & Responsibilities

A KYC Analyst is responsible for verifying customer identities, assessing risk, and ensuring compliance with AML (Anti-Money Laundering) regulations and internal policies.

Core Responsibilities

Conduct KYC onboarding for new customers by collecting and verifying identity documents (ID, address proof, business details).

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk clients.

Review and validate customer information against regulatory requirements and internal compliance standards.

Identify and escalate suspicious activities by preparing STR (Suspicious Transaction Reports) and SAR (Suspicious Activity Reports).

Monitor transactions to detect unusual patterns that may indicate fraud, money laundering, or financial crime.

Ensure proper documentation and maintain accurate records for audit and regulatory purposes.

Conduct periodic KYC reviews and refreshes for existing customers.

Work closely with compliance, risk, and operations teams to resolve discrepancies.

Stay updated with regulatory changes related to AML, KYC, and financial crime compliance.

Key Skills

Technical Skills

Strong knowledge of KYC onboarding processes

Understanding of AML regulations and compliance frameworks

Experience in preparing and analyzing STR & SAR reports

Familiarity with sanctions screening, PEP (Politically Exposed Persons) checks, and adverse media screening

Knowledge of financial products, banking systems, and transaction monitoring tools

Analytical Skills

Ability to detect suspicious patterns and anomalies

Risk assessment and decision-making skills

Attention to detail and accuracy

Soft Skills

Strong communication and documentation skills

Problem-solving mindset

Ability to work under deadlines and handle sensitive data

Ethical judgment and integrity

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.
• Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
• Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Assisted in recruitment to build team of top performers.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Streamlined internal processes, reducing project completion times and increasing overall efficiency.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
• Optimized resource allocation, ensuring projects were delivered within budget and scope.
• Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed and executed training programs that significantly improved team skills and morale.
• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Installed, configured, and monitored new system features based on user needs.
• Drove innovation by encouraging exploration of novel approaches to project challenges.
• Elevated company's market position with strategic insights, leading to adoption of pioneering technologies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Collected, arranged, and input information into database system.
• Devised and implemented processes and procedures to streamline operations.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
• Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Investigated and resolved customer inquiries and complaints quickly.