Hi, I’m
Garima Singhal
Program Manager
Bengaluru
Summary
Professional with 6+ years of experience in product & project management. Experience in project delivery, product development, stakeholder management, process improvement, resource planning & budgeting.
Currently working as a Program Manager, leading the management & delivery of projects related to mobile application development for banking products & solutions. Leading team of people across technology, product and design ensuring timely delivery of the projects.
Overview
6
years of professional experience
5
years of post-secondary education
3
Certifications
2
Language
Work History
NucleiBangalore
Program Manager
08.2021 - Current
Job overview
- End to end owner for the mobile application development & management project for one of the banking clients
- Spearheading teams to ensure smooth transition of project delivery model from Waterfall to Scrum. This will help ensure faster releases to customers
- Managing team of product owners, designer, developers and testers to develop & deliver product as per the client requirement
- Interact with client and internal stakeholders on daily basis to ensure regular communication and address any concerns raised by the stakeholders
- Coordinate with bank's business team & internal product owners to groom product backlog based on the priority and ensure impediments are resolved before the development is planned in the sprints
- Responsible for defining & managing project delivery plan based on the effort estimations & resource bandwidth allocation for the deliverables planned in the release
- Create project charter and ensure regular tracking as per the delivery plan and highlight timely red flags to all the concerned stakeholders if any
- Collaborate with team to inculcate best Scrum practices such as proper sprint planning, sprint review & retrospective
- Track regular progress of deliverables and ensure resolution of impediments arising during development phase
- Oversee the quality team to ensure high quality releases are delivered to the bank
- Manage costing discussions & negotiations for the Change Request delivered to the client
- Coordinate with bank to ensure all regulatory and compliance related requirements are signed off before release to the customers
- Handle internal or external audits or any other compliance related tasks for the project
- Collaborate with other external vendors to fulfill any project related to requirements
Ujjivan Small Finance Bank LtdBangalore
Product Manager
04.2017 - 06.2021
Job overview
- Obtained license from regulatory bodies for Insurance & Mutual Fund & liaised with internal stakeholders for onboarding related legal and compliance requirements
- Managed 7 insurers & other vendors during the tenure in the organization
- Defined Standard Operating Procedure & managed the launch of Life Insurance, General Insurance, Health Insurance & Mutual Fund
- Collaborated with internal and external stakeholders to define the product roadmap and launch products as per the planned timelines
- Involved in the process of assessing & cost negotiation for the Wealth Management Platform & managed end to end process of management approval, agreement signing and vendor onboarding
- Spearheaded projects of Insurance digitization to consolidate all third party solutions and partners on single platform
- Managed development of Real time issuance of products (assisted and DIY), Lead Management System, Automated Claim Process, Analytics Driven Selling of insurance as part of Insurance digitization project
- Identified gaps in existing process & undertook process improvement projects such as reduced TAT for Health Insurance products by conceptualizing digital customer onboarding journey; worked with IT to develop system for Property Insurance for customers opting for Home & SME loans
- Negotiated pricing with insurers for products to offer affordable solutions to the customers
Education
Indian School of BusinessHyderabad
Applied Business Analytics from Business Analytics
05.2021 - 08.2021
T.A.Pai Management InstituteKarnataka
MBA from Finance & Operations
04.2015 - 03.2017
University Overview
- Graduated with 6.85 GPA
- Majored in Finance
- Minored in Operations
Delhi UniversityDelhi
Bachelor of Arts from Economics
04.2011 - 03.2014
University Overview
- Majored in Economics
Dehradun Public SchoolGhaziabad
H.S.C from Commerce
04.2010 - 03.2011
Skills
Product Development
Project Delivery
Stakeholder Management
Process Improvement
Strategic Planning
Team Management
Business Development
Accomplishments
- Managed 5+ releases for the app version (both iOS & Android) in the current organization in last 2 years
- Improved process by reducing delays in the release time and worked with teams to improve the release quality
- Spearheaded go live of 9 insurers and 10+ products over the period of 4 years in the previous organization
- Obtained license for 3 third party products (Insurance, Mutual Fund & APY)
- Ideated 2 customized health insurance product, offering affordable health solutions to the customer
Certification
Professional Scrum Master I
Timeline
Professional Scrum Master I
03-2023
Program Manager
Nuclei
08.2021 - Current
Indian School of Business
Applied Business Analytics from Business Analytics
05.2021 - 08.2021
Licentiate from Insurance Institute of India
12-2019
FRM Level -1 Certified
01-2019
Product Manager
Ujjivan Small Finance Bank Ltd
04.2017 - 06.2021
T.A.Pai Management Institute
MBA from Finance & Operations
04.2015 - 03.2017
Delhi University
Bachelor of Arts from Economics
04.2011 - 03.2014
Dehradun Public School
H.S.C from Commerce
04.2010 - 03.2011