Garnimitta Nagaraja

An astute professional with over 4 Years 3 Months of experience in the field of Supply Chain Management and Hub Operations.

Present Working in Bundl Technologies Pvt Ltd known as (Swiggy) from DEC 2023 as a Fleet Manager.

Previously working with DELHIVERY PRIVATE LIMITED from April-2023 to August-2023 as a Team Lead Dc Operations.

Past working with INSTAKART SERVICES PVT LTD know as FLIPKART as an Executive Hub Operations from SEP 2020 to MAR 2023 and Off_Role Team Leader from Dec 2019 to SEP 2020.

Won Best Hub Award in BIG BAHUBALI LEAGUE at Flipkart Annual Award in 2021.

Won Best Hub Award in THE MAY SALE at Flipkart in 2022

• Quick learner
• Great team player
• Adaptable, flexible, and hardworking
• Analytical and smart thinking

• BUNDL TECHNOLOGIES PVT LTD, 12/01/23, present, Fleet Manager, Managing a team of 250-350 Pickup & Delivery Partners directly on a daily basis., Drive Pickup & Delivery Partners efficiencies assigned at an individual level., Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis., Improve and maintain promised delivery times for better customer experience., Conduct classroom/ field training at individual level for better customer experience., Conduct regular field audits for better compliance among Pickup & Delivery Partners., Manage and control voluntary attrition and control absconders by conducting regular engagement activities., Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas., Ensure excellent customer experience by solving order level escalations., Support Pickup & Delivery Partners during emergencies and exigencies
• DELHIVERY PVT LTD, 04/01/23, 08/01/23, Team Lead Dc Operations, Manage the entire DC/Hub, Plan routes, manage inventory, and handle freight management, Supervise and manage manpower, including team handling, Deploy vehicles as needed, Perform day-to-day ground operations, Maintain accurate trackers, Report STM/SM in case of capacity call-outs., Conducting Power sessions every Morning and Appreciate Best Performers on Daily Basis., Resolve escalations on Fresh desk on daily Basis., Ensuring Checking and Uploading of Proof of Delivery (POD)., Audit Processing and Checking for LPMA., Monitoring aging shipments of forward and Return shipments., Verification of failure Reasons by calling and Rider’s performance on a real time basis to ensure all deliveries are completed as per plan., Raising tickets for Tech Issues, Real Time Dashboard monitoring of Riders for Better Delivery Percentage., Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, SOP’s and coaching as per OKR., Adhering & supporting the organization into seamless adoption of new policies & processes., Collection of cash, accounting and reconciliation with CRS.
• INSTAKART SERVICES PVT LTD, 09/01/20, 03/01/23, Executive Hub Operations, Ensure Hub opening & closing is done as per operational standards and requirements., Supervise the Sorters who receive the shipments., Planning as per available resources and allocating shipment for bike and van deliveries., Ensure all team members are trained and are aware of operational standards., Sorting shipment as per defined routes., Create the Runsheet/Pickup sheet and assign daily work to WMs., Prepare Reports; Check and revert on mails., Execute ERP Transaction., Prepare and share Day End reports., Collection of cash, accounting and reconciliation with ERP., Participate in delivering the shipment/pickup as per operational requirement to the customer when required., Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR., Adhering & supporting the organization into seamless adoption of new policies & process., Track undelivered shipment in ERP and call customer to identify reasons for non-delivery., Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan., Provide support to the Wish Masters en-route and take necessary actions., Ensure unexplained Zero stock variance at the hubs on a daily basis., Achievement of Key Performance Indicators of Team members as per company's goal.

• Date of Birth: 06/12/98
• Marital Status: Married

BEST HUB AWARDS IN FLIPKART ANNUAL AWARDS IN 2023