Garrick Andre Dsouza
Mumbai
Summary
Customer-focused hospitality professional with experience in luxury hotel operations. Skilled in delivering personalised guest experiences, handling high-pressure situations, and maintaining exceptional service standards. Well-groomed, confident communicator with a strong passion for aviation, safety, and customer
satisfaction.
Overview
1
1
year of professional experience
Work History
Concierge
Grand Hyatt Mumbai
Mumbai
10.2024 - Current
- Deliver personalized guest services to international and domestic guests
• Handle guest requests, reservations, and travel arrangements
• Assist with check-ins and check-outs during peak hours
• Resolve guest concerns calmly and professionally
• Coordinate with departments for smooth operations
• Maintain high grooming and presentation standards
• Build strong guest relationships and loyalty
Education
Aviation, Travel, Hospitality And Customer Service
Frankfinn Institute
Mumbai 03-2026
Bachelor in Mass Media -
Rizvi College
Mumbai 03.2026 - 04.2026
HSC -
Rizvi College Bandra
Mumbai 02-2023
SSC -
Don Bosco Matunga
Mumbai 03-2021
Skills
- Customer Service
- Communication
- Conflict Resolution
- Teamwork
- Multitasking
- Grooming
- Cultural Awareness
- Quick Learner
Personal Details:
- Date of Birth - 16th July 2005
- Address- Greenfield Towers,B-101,Vakola,Santacruz(E)
- Passport (Valid until 2031)
Languages
English
First Language
Hindi
Intermediate
B1
Hobbies
- Football
- Music Appreciation
Declaration:
I Garrick Dsouza,hereby declare that all the details are true to my knowledge.
Timeline
Bachelor in Mass Media -
Rizvi College
03.2026 - 04.2026
Concierge
Grand Hyatt Mumbai
10.2024 - Current
Aviation, Travel, Hospitality And Customer Service
Frankfinn Institute
HSC -
Rizvi College Bandra
SSC -
Don Bosco Matunga