MS Office
GARVIT ARORA
Service Manager
Faridabad,Haryana
Summary
Encouraging manager with total 9 year’s of experience and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Samsung India Electronics Pvt Ltd
New Delhi
07.2018 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Kept accurate records to document customer service actions and discussions.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Assistant Manager- Sales & Service Management
Zenica Lifestyle Pvt Ltd
New Delhi
06.2016 - 06.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Team Leader- Sales & Service Management
Bose Corporation India Pvt Ltd
New Delhi
04.2014 - 05.2016
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
B.Com( Honrs ) - Operations Management
University Of Delhi
New Delhi, India 06.2014 - 07.2017
( PGDBM ) - Business Administration
Symbiosis Centre For Distant Learning
Pune, Maharashtra, India 04.2018 - 05.2020
Skills
Inter-department collaboration
Budgeting and reporting
Customer Relationship Management Software (CRM)
Personnel training and development
Contact Centre
Customer Experience
Account Management
Salesforce
Technical Support
Microsoft Outlook, Word and Excel
Software
CRM
SaaS
Google Adwords
Interests
Always learning on Upcoming Technology Advancements, Market, Economy & National Security- Helps me keep up-to-date on latest market trends and adds a lot in Communication skills
Reading Religious & General Knowlegde- Helps prevents cognitive decline and and helps maintain work-life balance
Taking Part In Club Cricket Leagues- Helps exercising in general develops self-discipline, patience, and helps bounce back from disappointment Team sports create opportunities to improve leadership, communication, and interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Timeline
Customer Service Manager
Samsung India Electronics Pvt Ltd
07.2018 - Current
( PGDBM ) - Business Administration
Symbiosis Centre For Distant Learning
04.2018 - 05.2020
Assistant Manager- Sales & Service Management
Zenica Lifestyle Pvt Ltd
06.2016 - 06.2018
B.Com( Honrs ) - Operations Management
University Of Delhi
06.2014 - 07.2017
Team Leader- Sales & Service Management
Bose Corporation India Pvt Ltd
04.2014 - 05.2016