GARVIT ARORA

* Worked on a US based project called shopperlocal.

* Dealt with customers/Small proprietors across United States.

* Managing their accounts and ensuring they are up to the payments.

* Providing exceptional support to them by listing the complaints to the respective department.

* Upselling the services, creating Invoices and making payment receipts.

*Sending daily payment reports.

• Managing a small set of teams working as agents
• Ensure targets being met without breaching the SLA's
• Seeking the KPI opportunities helping the growth of business
• Keeping data creating the leads and ensuring Customer Service agents reach to every lead

• Investigating the orders placed online through various Internal tools
• Taking responsibility for preventing any chargeback/loss on the order
• Instant decision-making responsibility with logical analysis with interacting with the Customers from North America and Great Britain
• Sending emails to Customer and providing chat support
• Maintain quality scores with the speed to achieve monthly target
• Worked on tools like Jupiter and Nautilus
• Completion of order status within the SLA according to the given SOP
• Coordination with Customers from North America and UK on Chat box for further verification

• Supporting employees of Bharti Airtel through calls, chat and email
• Worked on a ticketing tool called (now Maximo)
• Creating tickets and assigning to relevant resolver team for quick resolution to maintain the Service Level Agreement
• Was deployed to IBM on payroll of Randstad India Pvt Ltd