Garvit Jolly

BTA India Disputes and Payments.

• All incoming remittances are to be accurately processed within SLA, and payments for BTA (Business Travel Accounts) accounts for the India market should be reconciled.
• Raising disputes for the corporate, and liaising with travel agencies and clients to resolve them.
• Work on emails from clients, travel agencies, and stakeholders, performing analysis and due diligence on payments received and disputes raised.
• Generating monthly statements and handling the escalations for critical corporates like Accenture, Infosys, Ernst and Young, McKinsey, Vedanta, Thomas Cook, and many more.
• Preparing and presenting various weekly and monthly Excel reports pertaining to clients and process productivity. Also, sharing weekly and monthly MIS with clients and travel agencies.
• Being the SPOC for the team managing and allocating inventories for all cycles to my team members, and to keep track of the same. Additionally, I have trained 7-8 people for my process, and I am managing the process as a Subject Matter Expert (SME) and resolving the queries.
• Also, I am serving as the escalation SPOC, addressing urgent client, TMC escalations, and stakeholder issues.
• Enrolling clients in a digitalized tool (AT Work) for easy access to their reports online.
• Created data visualizations and reports for management, showcasing findings and recommendations.

Achievements

• Giving training to new joiners as an AUX trainer.
• I also received appreciation and rewards for being a quick learner and the best performer of the month.
• Star of the Month and Customer Champ awarded for handling various process activities and providing quick responses to internal and external teams, clients and stakeholders.

• Verifying the data collected from various sources and taking judgment on their usage.
• Sending the weekly, Quarterly and monthly MIS reports to Client as well TMC(Travel agency).
• Work independently, manage work queue, and notify internal customers.

• Works on different clients in the process.
• Sending carrier files while doing processing.
• Works on various tools VIP, Cordys, Citrix, Dj Scheduler, File Zilla, BW (Benefit Workstation) and RTM (Real Time Management).
• Prepare the Error Reports for different clients in the BW.

• Cleaning of data in the spreadsheets. Working on MS Excel.
• Editing of spreadsheets in the database.
• Data Editing of catalogue information into the database.
• Creating and Analysing reporting process for Daily, weekly and monthly.
• Uploading of spreadsheets on ASI (Art Sale Index) Database.