Garvita Maggon
New Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Leader
Hyla India / RK Technologies
02.2024 - Current
- Serving as a Team Leader of more than 30 agents for US territory,both New sales and Retention for an accounting software.
- Led team in achieving operational targets and enhancing workflow efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Oversaw CRM system utilization, ensuring accurate data entry and effective pipeline management among team members.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Communicated directly with QA team to resolve user-reported problems and questions.
Sales Manager,Whitehat Jr
Byju's Future School
09.2022 - 01.2024
- Serving as Sales Manager for USA & Canada
- Working on a new Pilot Project of Coding Mastery in USA & Canada
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Have been rewarded The Star Performer
Sales Manager
Anytime Fitness Rajouri Garden
04.2016 - 06.2021
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients
- Established goals and KPIs for sales representatives and reviewed monthly performance
- Maintained extensive knowledge of company products and services
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Membership consultant
Fitness First,Hamilton House
11.2015 - 02.2016
- Consulted with potential clients about personal needs and budget concerns.
- Actively engaged clients upon entrance with pleasant greeting.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
Membership Consultant
Anytime Fitness Shalimar Bagh
02.2014 - 10.2015
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales
- Used consultative sales approach to understand and meet customer needs
- Contacted customers to follow up on purchases and suggest additional purchase options
- Performed cold-calling and follow-ups with leads to secure new revenue
- Set up appointments with potential and current customers to promote new products and services
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Education
B.Com - Business Management
SOL,Delhi University
08.2022
High School Diploma -
CBSE
05.2011
High School Diploma -
CBSE
04.2009
Skills
- Sales Expertise
- Direct Sales
- Time Management
- Sales Presentation
- Client Base Retention
- Marketing Strategies
- Critical Thinking
- Revenue Enhancement
- Operational Efficiency
- Team Goals
- Client Satisfaction
- Lead Generation
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Technical Skill set
- CRM Tools
- Sales Force
- Proficiency in Microsoft Office
Skills
- Customer Relationship Management
- Inside Sales
- B2C
- New Business Generation
Timeline
Team Leader
Hyla India / RK Technologies
02.2024 - Current
Sales Manager,Whitehat Jr
Byju's Future School
09.2022 - 01.2024
Sales Manager
Anytime Fitness Rajouri Garden
04.2016 - 06.2021
Membership consultant
Fitness First,Hamilton House
11.2015 - 02.2016
Membership Consultant
Anytime Fitness Shalimar Bagh
02.2014 - 10.2015
High School Diploma -
CBSE
High School Diploma -
CBSE
B.Com - Business Management
SOL,Delhi University
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