G Ashish Makana

• Front Line unit Interaction - Handle Escalation/Process Review/Audit learning/Control testing/Single process Inventory/Awareness session and Internal/External audit.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
• Investigated allegations to check validity and recommend actions to minimize risk.
• Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
• Produced and filed reports to inform senior management of current activities and progress with investigations.
• Developed, deployed and enhanced procedures to reduce institution exposure to fraud.
• Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
• Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
• Delivered presentations and training courses to promote best practices for techniques and processes.
• Diagrammed and evaluated existing processes to identify gaps and devise solutions.
• Conducted meetings and generated reporting to support risk monitoring and management.
• Supported 10-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.

• In Global Exchange derivatives process, team match inbound confirmation received from counter party with source system, confirm the trade if economic details match; any mismatch is raised with the trading/Middle office desk until adequate resolution.

Key Achievement:-

• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coordinated weekly meetings for internal and external groups.
• Implemented new working processes to deliver multiple improvements.

Process deal with Credit Card, Consumer Deposit account, Online client credentials reset and Small Business account. To respond, client query via e-mail or Chat channel related to client account maintenance fee/Overdraft refund/address change etc.

Key Achievement :-

• Designed and prepared technical reports, studies and related documentation.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Improved user productivity and efficiency through system training and support.
• Collaborated with management to identify and prioritize new development concepts.
• Monitored and tracked user progress to identify improvement opportunities.