Gatla Chandra Shekar
Luxury Retail
Hyderabad
Summary
Dynamic professional with extensive experience in the luxury retail industry, specializing in Swiss luxury watches as a Senior Customer Relations Executive at Ethos Ltd in Banjara Hills, Hyderabad. Proven track record in developing and implementing operational policies, motivational schemes, and customer service standards that drive business growth and enhance customer satisfaction. Expertise in designing and executing training programs that cultivate a high-energy team environment while prioritizing customer needs. Recognized for strong analytical, problem-solving, and organizational skills, complemented by exceptional communication and relationship-building abilities.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Luxury Retail Industry
Ethos Watches
05.2015 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Selling high-value watches: Rolex, Omega, Longines, and Tag.
Sr. CRE
Ethos Ltd
05.2015 - 06.2025
- Managed over 20 customer calls per day.
- Inventory management.
- Daily forecasting for targets.
- Selling concept role-plays.
- Strong customer relationships.
- Handled the pre-owned business for one year.
- Luxury Bulgari jewelry.
- Service department charge.
Customer Care Executive
Shopper Stop
01.2012 - 01.2013
- Inventory Management
- Setting and achieving the sales objectives
- Customer Care Objective
- Build good relationship with customers
- Focus on overall parameters of targets
LIFESTYLE (IZOD American Premium Brand)
01.2011 - 01.2012
- Responsibilities include sales, visual merchandising, stock handling and staffing, reporting to area sales manager.
Fashion Assistant
WILLS LIFESTYLE (Indian Premium Brand) ITC
01.2010 - 01.2011
- Responsibilities include Visual Merchandise, Sales and Merchandise Control as a team leader
Education
Accounting And Finance
Ambedhkar Open Degree College
Hyderabad, IndiaPre Degree course -
Board of Intermediate Education
HydSecondary school - undefined
Silver Drop High School, Board of Secondary Education
HydSkills
Proactive problem-solving
Certification
Best employer in india (Ethos) & training certificate from brands (Omega)
Timeline
Luxury Retail Industry
Ethos Watches
05.2015 - 06.2025
Sr. CRE
Ethos Ltd
05.2015 - 06.2025
Customer Care Executive
Shopper Stop
01.2012 - 01.2013
LIFESTYLE (IZOD American Premium Brand)
01.2011 - 01.2012
Fashion Assistant
WILLS LIFESTYLE (Indian Premium Brand) ITC
01.2010 - 01.2011
Secondary school - undefined
Silver Drop High School, Board of Secondary Education
Accounting And Finance
Ambedhkar Open Degree College
Pre Degree course -
Board of Intermediate Education
Disclaimer
Date: Place: Hyderabad
Core Competencies
- Responsible for overall profitability of operations and accountable for strategic utilisation and deployment of available resources to achieve organisational objectives.
- Co-ordinating manpower planning, induction and socialisation activities in the organisation and involve in policy formulation.
- Managing the overall profitability of operations with strategic utilisation & deployment of available resources to achieve organisational objectives and operating standards.