GATLA VAMSHI
Technical Support Specialist
Hyderabad,TS
Summary
AI Data Annotation Specialist supporting image and video labeling for computer vision and AI/ML projects. Validates referring expressions and segmentation masks against project guidelines, then reviews annotations to resolve discrepancies and protect quality. Strengthens consistency, documentation, and productivity through close collaboration with quality teams.
Overview
1
1
Certification
5
5
years of professional experience
Work History
AI Data Annotation & Content Moderation (Contract)
Innodata Inc.
05.2026 - 07.2026
- Maintain 10% annotation accuracy by validating referring expressions and segmentation masks.
- Review 5 annotation tasks per shift against project guidelines and quality standards.
- Annotate image and video assets for AI and computer vision projects with consistent attention to detail.
- Validate referring expressions and segmentation masks against project guidelines and quality requirements.
- Identify annotation discrepancies during quality reviews and support their resolution with clear documentation.
- Collaborate with quality teams to improve annotation consistency, productivity, and documentation quality.
- Apply feedback from quality checks to refine labeling decisions and strengthen review consistency.
Technical Support Specialist
Diebold Nixdorf
02.2023 - 08.2025
- Resolved 20 incidents per day while maintaining accurate case notes in Microsoft Dynamics CRM and ServiceNow.
- Provided Tier-2 support for software, desktop, and network issues to drive timely incident resolution.
- Managed incidents and service requests in Microsoft Dynamics CRM, keeping case details and support documentation accurate.
- Handled CRM-based customer cases through resolution, coordinating escalations when needed.
- Performed remote diagnostics and troubleshooting across Remote Desktop, VPN / Citrix / VDI, and Active Directory environments.
- Coordinated with vendors and technical teams, then documented troubleshooting steps and resolutions to support consistent service delivery.
Technical Voice Advisor
Reliance Infocomm Services
01.2021 - 01.2023
- Handled 40+ customer inquiries per day across technical and service issues while maintaining a 95% customer satisfaction rating.
- Recorded and updated cases in Microsoft Dynamics CRM, applying customer relationship management practices to drive accurate issue resolution.
- Tracked open cases and managed follow-up activities to move issues through the service lifecycle effectively.
- Prepared daily performance reports and maintained operational documentation for service tracking and review.
- Supported technical troubleshooting across remote desktop, VPN, Citrix, and VDI environments for customer access issues.
- Documented and escalated incidents in ServiceNow, coordinating timely handoffs for unresolved technical requests.
- Recognized as Employee of the Month three times for customer service and technical issue resolution.
Education
Bachelor of Technology - Computer Science and Engineering
Kshatriya College of Engineering
Armoor01-2019
Skills
Microsoft Dynamics CRM
ServiceNow
Active Directory
VPN / Citrix / VDI
Remote Desktop
Case lifecycle management
Incident escalation
SLA management
Technical documentation
Customer support
Certification
NCC 'B' Certificate
Timeline
AI Data Annotation & Content Moderation (Contract)
Innodata Inc.
05.2026 - 07.2026
Technical Support Specialist
Diebold Nixdorf
02.2023 - 08.2025
Technical Voice Advisor
Reliance Infocomm Services
01.2021 - 01.2023
Bachelor of Technology - Computer Science and Engineering
Kshatriya College of Engineering