GAUDAM GUNALAN
Data Analyst
Puducherry
Summary
Dynamic and results-oriented professional seeking to leverage expertise in a progressive organization that values innovation and growth. Committed to driving organizational success through a strong work ethic and a passion for excellence. Eager to contribute skills and insights that align with company objectives, fostering personal and professional development. Prepared to embrace new challenges and collaborate effectively within a team-oriented environment.
Overview
1
1
Language
10
10
years of professional experience
Work History
Business Owner
Coffee Shop
02.2023 - 03.2026
- Developed and implemented operational procedures to enhance customer service efficiency Cofe love.
- Managed inventory levels, ensuring timely restocking of coffee and supplies.
- Analyzed sales trends to adjust menu offerings and promotional strategies.
AR Caller (Account Receivables) - International Voice Process
AGS Healthcare
11.2018 - 08.2022
- Accurate posting of patient demographic detail charge entry
- Payment posting transactions in the revenue cycle software provide by the client
- Responsible for making calls to the insurance companies to follow-up on pending claims.
Customer Relationship Executive – Voice Process
Allsec Technologies
01.2016 - 01.2017
- Online chats and e-mail support to the customers using the security products of various brands on their computers.
- Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
Education
B. Tech - Computer Science
Rajiv Gandhi College of Engineering & Technology
Pondicherry01.2015
High School - undefined
Blessed Mother Teresa Model Higher Secondary School
Puducherry01.2011
Skills
Strong interpersonal skills
Training for quick integration
Quick learner of technical concepts
Effective English communication
Fundamental Python programming
Database management using SQL
Proficient in Power BI
Accomplishments
- Offered “Best employee of the month” for replying to maximum number of support tickets within a stipulated time.
- Participating in the Senior National Throw Ball Championship Organized by Govt. of India and India Olympic Association
- Won 1st price in interschool level volley ball competitions
Interests
Internet surfing, solving Rubik’s cube, Playing Volley ball, Cooking
WORKSHOPS
- Participated in the two days “Android Application Development Expert v1.0” organized by Rajiv Gandhi College of Engineering and Technology.
- Participated in the “Free software and its application” organized by Puduvai GNU/Linux Users Group in Association with Free Software Foundation, Tamilnadu.
Timeline
Business Owner
Coffee Shop
02.2023 - 03.2026
AR Caller (Account Receivables) - International Voice Process
AGS Healthcare
11.2018 - 08.2022
Customer Relationship Executive – Voice Process
Allsec Technologies
01.2016 - 01.2017
High School - undefined
Blessed Mother Teresa Model Higher Secondary School
B. Tech - Computer Science
Rajiv Gandhi College of Engineering & Technology