GAURANG ARORA
Summary
Passionate and professional food and beverage agent with a commitment to continuous learning and growth. Seeking a position that leverages my experience, skills, and personal attributes to contribute to the company's productivity and enhance its reputation. Dedicated to providing exceptional service and eager to further develop my expertise in a dynamic environment.
Overview
6
6
years of professional experience
Work History
ROOM SERVICE ORDER TAKER
The Westin Dubai Mina Seyahi Beach Resort and Marina
02.2024 - 06.2025
- Handled order-taking and order-placing for guests, ensuring courteous interactions and accurate entries to enhance service quality.
- Recommended menu items based on guest preferences to personalize experience and increase satisfaction.
- Ensure all guests receive courteous, efficient, and prompt service to maintain high levels of satisfaction.
- Posted orders in POS system and facilitated communication with service and kitchen departments to ensure timely order fulfillment.
- Answer and prioritize telephone calls promptly and professionally.
- Oversee the creation and maintenance of the menu bible and manage requests for Micros POS system keys.
- Oversee month-end inventory and manage OS&E (Operating Supplies & Equipment) inventory to ensure adequate stock levels.
F&B Expert
The Westin Dubai Mina Seyahi Beach Resort & Marina
12.2021 - 02.2024
- Trained and developed team to improve performance and meet objectives.
- Supervised operations throughout shift, maintaining efficiency and high service standards.
- Led assigned shifts, briefing team members on roles and responsibilities to ensure clarity and cohesion.
- Delegate tasks to restaurant staff, ensuring they follow agreed procedures and maintain high standards.
Internship (in Four Core Departments)
The Westin, Kolkata
08.2019 - 02.2019
Education
Bachelor Voc. - Hospitality and Tourism
UEI Global - Mangalyatan University
09-2021
Certificate of Secondary Education -
CBSE
01-2018
Skills
- Multitasking
- Team collaboration
- Adaptability
- Adapts under pressure
- Quick learner
- Leadership abilities
Hobbies and Interests
- Sketching
- Gaming
- Travelling
- Foodie
Languages
Advanced, Advanced, Beginner
References
- Mr. Anuj Tyagi, HOD hospitality at UEI Global, +91 9711480965
- Mrs. Ritu Sharma, Deputy Director at UEI Global, +91 9818724190
Personal Information
- Passport Number: T3214622
- Date of Birth: 03/10/00
- Gender: Male
- Nationality: Indian
Timeline
ROOM SERVICE ORDER TAKER
The Westin Dubai Mina Seyahi Beach Resort and Marina
02.2024 - 06.2025
F&B Expert
The Westin Dubai Mina Seyahi Beach Resort & Marina
12.2021 - 02.2024
Internship (in Four Core Departments)
The Westin, Kolkata
08.2019 - 02.2019
Bachelor Voc. - Hospitality and Tourism
UEI Global - Mangalyatan University
Certificate of Secondary Education -
CBSE