Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience of 21 years includes office management, accounting, strategic planning,database management, vendor negotiations,channel Management, retail Store operation and pre sales efforts for targeted market. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Gaurang Chandra
Surat
Summary
Overview
21
years of professional experience
Work History
Hindustan coca cola beverages pvt ltd Surat
Business Owner
09.2015 - 08.2023
Job overview
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed inventory levels to meet customer demand while minimizing costs.
- Reviewed financial statements on a monthly basis in order to assess financial health of the business
- Founded successful business which grew by over 50% in under 3 year with annual turnover of 8 crores
Idea cellular ltd Bhavnagar
Manager
12.2013 - 09.2015
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored sales with a team of 2 territory sales managers and 7 sales execituve
- Drive acquisition of prepaid customer (17500 prepaid connections/ month)
- Monitored budgets and expenditures to ensure business ethics
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Essar telecom retail ltdAhmedabad
Head Operator
07.2009 - 12.2013
Job overview
- Monitored product quality to ensure that standards were met
- Developed liaison with mobile service operators and 78 stores accross gujarat
- Ensured proper inventory of Mobile and accessories
- Highest ever prepaid business of 27000 customer acquisition in a month
- Initiated post paid selling concept from stores
- Developed team goals and objectives to improve productivity and efficiency.
- Devising incentive scheme and customer promos with effective merchandising for each 78 stores accross gujarat
Virgin mobile India pvt ltd Surat
Area Sales Manager
03.2008 - 07.2009
Job overview
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Managed a team of sales representatives in order to achieve maximum results.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
- Created detailed reports on regional sales performance for management review.
Idea cellular ltdSurat
Assistant Manager
07.2007 - 03.2008
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed distributor network in the region with a turnover of 2 crores/ month
- Kept a constant track of competitor activities and Devising counter strategies
- Maintained up-to-date knowledge of company products and services.
Pepsico India holdings pvt ltd Surat
Customer Executive
03.2006 - 07.2007
Job overview
- Developed and implemented customer service policies and procedures.
- Provided training to new customer service representatives.
- Assisted customers with product selection, inquiries, and complaints.
- Managed sales and distributor network in the region
- Maintained proper inventory at distributor and retailer levels
- Increased market share from 42% to 47% in the region
- Maintained up-to-date knowledge of company products, services, and promotions.
- Collaborated with marketing teams to develop campaigns that would drive higher levels of engagement among customers.
Gujarat cooperative Milk marketing federation ltd (Amul)Prayagraj
Field Sales Representative
08.2002 - 03.2006
Job overview
- Developed and implemented strategies to maximize sales performance.
- Conducted market research activities to identify prospective customers and their needs.
- Developed markets in remote areas
- Handled all product line (dairy and ice cream) of Amul in the region
- Performed duty in accordance with applicable standards , policies and regulatory guidelines to promote safe working environment
- Performed in-depth analysis of competitor's pricing, products, and services.
- Attended trade shows, conferences, and other industry events to promote products.
Education
MJP Rohilkhand University Bareilly
MBA from Marketing
03.2002
University Overview
Barkatullah University Bhopal
Diploma in Business Administration With Computer Applicatio from Marketing Management And Research
03.2002
University Overview
Allahabad University Allahabad
Bachelor of Commerce from Commerce
03.2000
University Overview
Institute of Communication ManagementBanglore
Diploma in Advertising from Advertising
03.2000
University Overview
Skills
- Project Management
- Staff Management
- Contract Management
- Employee Training
- Business Development
- Vendor Relationship Management
- Cost Analysis and Savings
- Budget Control
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Gujarati
Elementary
A2
Timeline
Business Owner
Hindustan coca cola beverages pvt ltd
09.2015 - 08.2023
Manager
Idea cellular ltd
12.2013 - 09.2015
Head Operator
Essar telecom retail ltd
07.2009 - 12.2013
Area Sales Manager
Virgin mobile India pvt ltd
03.2008 - 07.2009
Assistant Manager
Idea cellular ltd
07.2007 - 03.2008
Customer Executive
Pepsico India holdings pvt ltd
03.2006 - 07.2007
Field Sales Representative
Gujarat cooperative Milk marketing federation ltd (Amul)
08.2002 - 03.2006
MJP Rohilkhand University
MBA from Marketing
Barkatullah University
Diploma in Business Administration With Computer Applicatio from Marketing Management And Research
Allahabad University
Bachelor of Commerce from Commerce
Institute of Communication Management
Diploma in Advertising from Advertising
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