Dynamic and seasoned Operations Manager with a wealth of industry expertise and a fervent dedication to effective leadership. Demonstrated proficiency in optimizing organizational performance and enhancing operational efficacy across various sectors. A results-driven professional with a proven history of driving tangible improvements within company operations and departments. Skilled in analytical problem-solving, strategic planning, personnel management, and procedural optimization.
Hi, I’m
GAURANG DAVE
Ahmedabad
Summary
Overview
15
years of professional experience
1
Certification
Work History
Advantmed India LLP
Operations Manager
02.2018 - Current
Job overview
- Optimized operational efficiency by refining processes and implementing cost-saving initiatives, yielding a 24% productivity boost and reducing monthly payroll costs by over $20k.
- Expedited project completion timelines through strategic resource allocation and adept team leadership.
- Spearheaded all daily operational functions within a Healthcare call center, ensuring seamless workflow and productivity.
- Managed budgetary allocations to ensure fiscal responsibility and resource optimization.
- Formulated and upheld operational policies and procedures, ensuring steadfast adherence to industry regulations.
- Formulated and executed performance standards and procedural enhancements, driving heightened productivity and elevated service quality.
- Directed and supervised a diverse team, crafting schedules to align with departmental and employee requirements.
- Oversaw a workforce of 150+ individuals, providing tailored guidance, coaching, and feedback to foster optimal performance and job satisfaction.
- Fostered collaboration across departments to pioneer innovative solutions for multifaceted business obstacles.
- Introduced Lean Six Sigma methodologies to streamline operations, leading to defect reduction and heightened customer satisfaction resulting in an impressive 4.90/5 customer satisfaction rating.
Neetisha Medical Infotech
Sr. Billing Executive
08.2011 - 10.2012
Job overview
- Benefit verification
- Denial management
- Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
Medusind Solutions
Billing Executive
03.2009 - 08.2011
Job overview
- Developed comprehensive reports on billing activities for senior management, enabling informed decision-making regarding departmental goals and strategies.
- Lead a tam of 40+ FTE on proper billing practices, contributing to an overall increase in team productivity and accuracy levels.
- Processed and verified invoices to secure accuracy of billing information.
Education
NMIMSMumbai
BBA from Management
03.2026
University Overview
Gujarat BoardAhmedabad
from H.S.C
03.2003
University Overview
Skills
- Client Service
- Organizational Management
- Workflow Optimization
- Business Planning
- Process Improvement
- Project Management
- Lean Six Sigma
Certification
- Certified Six Sigma Green Belt, Varsigma - Nov 2018
Languages
English
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Operations Manager
Advantmed India LLP
02.2018 - Current
Sr. Billing Executive
Neetisha Medical Infotech
08.2011 - 10.2012
Billing Executive
Medusind Solutions
03.2009 - 08.2011
NMIMS
BBA from Management
Gujarat Board
from H.S.C
- Certified Six Sigma Green Belt, Varsigma - Nov 2018
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