Gauranga Nath
Guwahati
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Deputy Manager of Operations
Apollo Health and Lifestyle (AHLL)Fertility Division
Guwahati
08.2023 - Current
- Streamline cross-functional processes to ensure smooth coordination between sales, clinic, and marketing departments
- Oversee day-to-day operations to ensure compliance with industry standards and regulatory requirements
- Develop and implement efficient operational processes to enhance overall organizational effectiveness
- Develop and execute sales strategies to achieve revenue targets and business objectives
- Lead and motivate the sales team, providing guidance, coaching, and support
- Establish and maintain strong relationships with key clients, partners, and stakeholders
- Collaborate with medical professionals and clinic staff to optimize patient care processes
- Ensure a high standard of patient experience by overseeing clinic facilities, cleanliness, and patient communication
- Implement initiatives to enhance patient satisfaction and loyalty
- Develop and execute comprehensive marketing plans to promote clinic services
- Oversee the creation of marketing collateral, advertising campaigns, and digital marketing strategies
- Analyze marketing metrics to measure the effectiveness of campaigns and adjust strategies accordingly
- Monitor and manage budgets for operations, sales, clinic, and marketing departments
- Provide regular financial reports and analysis to senior leadership
- Identify opportunities for cost savings and revenue generation
- Work closely with senior leadership to develop and implement strategic plans aligned with organizational goals
- Provide insights and recommendations for continuous improvement in operations, sales, clinic, and marketing
- Recruit, train, and mentor staff within the operations, sales, clinic, and marketing teams
- Foster a collaborative and high-performance work culture
- Conduct performance evaluations and implement development plans as needed.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Enforced federal, state, local and company rules for safety and operations.
Operations Manager
Suraksha Diagnostics
04.2020 - 08.2023
- Ascertain patient footfall at the assigned center based on past data and create a growth strategy for the center in coordination with Director
- Provide statistical inputs on viability of packages
- Ascertain addition of new packages/tests or discontinuation of packages/tests based on the historical data
- Provide requisite support to Sales and Marketing team in order to increase center revenue
- Build credibility and strengthen brand image by meeting Corporate and with doctors clinics, nursing homes, hospitals
- Operations Customer Support: Ensure customers are provided with the best quality of services and ensure customer delight
- Act as an interface between the specialist doctors and patients in the center; address and ensure the study/tests are conducted effectively and to the satisfaction of the customer
- Resolve patient grievances, capture and maintain positive customer feedback, ensure improvements based on the feedback received
- Ensure safe delivery of patient care services, ensure safety of patients as well as NM staff
- Ensure uninterrupted resource availability and make alternate arrangements as per the need of the center
- Maintain the center's financial accounts and sending periodic MIS reports to the Head Office
- Ensure collection of outstanding revenue from Corporate clients
- Compliance: Practice medical conscientiousness at all times
- Emphasize on the quality aspects which are followed by the company in obtaining and retaining the NABL accreditation
- Ensure compliance to all statutory requirement and assist in resolving legal responsibilities of the center
- Service Assurance: Ensure timely opening and closing of the center
- Supervise the center's operational activities
- Oversee security and surveillance of the center
- Ensure discipline and adherence to policies like work hours, dress code, and leave
- Provide approvals for center-specific purchase orders and vendor payments
- Budget Responsibilities: Present an ROI and Create budget for upcoming as well as ongoing activities for the center, in consultation with directors at the beginning of the year
- Revisit the budget on a quarterly basis to ascertain planned v/s actual utilization of the budget
- Carryout changes to approved budget, in case of exigencies or based on un-planned expansion.
Retail Store Manager
Reliance Clothing India
Guwahati
07.2018 - 03.2020
Assistant Store Manager
Aditya Birla Fashion Retail
Guwahati
08.2015 - 07.2018
Education
HOSPITALITY MANAGEMENT - Operations Management
IHM SHIMLA
HIMCHAL PRADESH01-2013
Skills
- New Business Development
- Key Account Management
- Business Development
- Market Planning
- Facility Management
- Administration
- Vendor Management
- Quality Management
- Quality Compliance
- Process Management
- Industry Mapping
- Team Management
- Client Management
- P&L Management
- Financial Management
- Customer Service
- Document Control
- Business Planning
- Data Analysis
- Marketing
- Client Relations
- Regulatory Compliance
www.linkedin.com/in/gauranganath-1b63731
Personal Information
Total Experience: 10 Years 0 Month
Languages
ASSAMESE
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Timeline
Deputy Manager of Operations
Apollo Health and Lifestyle (AHLL)Fertility Division
08.2023 - Current
Operations Manager
Suraksha Diagnostics
04.2020 - 08.2023
Retail Store Manager
Reliance Clothing India
07.2018 - 03.2020
Assistant Store Manager
Aditya Birla Fashion Retail
08.2015 - 07.2018
HOSPITALITY MANAGEMENT - Operations Management
IHM SHIMLA
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