Shubham Gupta

• Products - Timepay Powered by COSMOS Co. Bank (TPAP), Qynx - QR and Sound box, Online dispute resolution, Evok API business for PA/PG, Super App.
• Driven collaboration process for UPI switch API's with more then 10+ Banks and 50+ Fintech (PA/PG).
• Worked Very closely with Cosmos Co. Bank,BOM,SBM was reporting in bank head office to VP delivery with overall achievement and future roadmaps.
• Designed PA/PG acquisition plans and brought strategy to drive GMV with organic and non-organic both merchant base.
• Designed Sales Plan.Lead and trained over 50 people Sales team for penetration of payment Solution based product. Merchant Segment- Housing Society(RWA),Credit Societies, Institutions, Small merchants, Large merchants, Banks, Corporate
• Responsible for taking interviews, Hiring, team building and team retention.
• Acquired more then 500+ merchants in allocated location in financial year.
• Reporting to CFO. Making CAC ( Customer Acquisition Cost ) and Making sales projections accordingly with Maintaining Budgets.
• Increased Revenue up to 75% with different tie ups within fintech and banking industry.
• Acquired,Driven, Monitored big transaction Volume with Merchants. (1000+Cr monthly)
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Spearheaded market expansion plans for senior leadership.
• Supervised staff to Optimise brand expansion initiatives and productivity
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion

• Worked and handled Wwf- India (worldwide fund for nature) stand based out of Pune and was responsible for planning and directing work, leading more then 50 people team.
• Responsible for overall business in allotted state including hiring and team building.
• Maintaining own P&L.
• States allotted - Maharashtra, Goa, Telangana
• Raised 6 cr. INR. in 6 Months from market.
• Managed 3 to 4 city leaders, to coordinate and be responsible for productivity of entire team.
• Ensured budget management in city and outstation trips along with 100% team performers.
• Assisted in recruitment process and took interviews.
  Developed strategies to promote team member adherence to company regulations and performance goals.
• Produced weekly, daily, and monthly activity reports and forecasts.
• Led employee relations through effective communication, coaching, training, and development.
• Recruited and trained high-performing team members, maintaining optimized customer service.
• Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
• Aligned team goals and objectives with organizational strategy, aiding business growth.
• Set aggressive targets for employees to drive company success and strengthen motivation.

Introduced to a five level global leadership program. Each level is designed to teach all the aspects of business management.

• LEVEL 1: System and Clent Representation (marketing/sales/advertising/promotion)
• LEVEL 2: Development into Leader (human resource development)
• LEVEL 3: Development and Performance Appraisal (human resource management/recruitment)
• LEVEL 4: Risk Assessment and Administration (finance management)
• LEVEL 5: Understanding management (business management)

Learn and practiced three R of business. i.e - Recruitment, retention and repayment.

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Participated in store meetings and product training sessions to understand and sell items.

• Helped customers locate products and checked store system for merchandise at other sites.
• Recommended accessories and complementary purchases to boost revenue.
• Alerted customers to upcoming sales events and promotions.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Topic: Study of Consumer Durable loan)
  Modus Operandi of Capital First for Finance of Consumer Durable products
• Capital First EMI Card and surrogates required for loan approval
  Responsible for sourcing and managing channels from market and acquiring business from them.
• Responsible for quality portfolio by minimizing delinquency and rejections.
• Sales were target oriented with ability to handle multiple tasks.