GAURAV
New Delhi
Summary
Operations Manager with over 5 years of experience in project management, client relations, bid management, GEM operations, backend marketing, records management, inventory control, and customer issue resolution. Possessing a technical background in Electronics & Communication Engineering from Maharishi Dayanand University, Rohtak, and expertise in Industrial Automation, including PLC, SCADA, HMI, and VFD, with certification from NSIC.
Currently employed at Four ITS PVT LTD, a company specializing in the manufacturing and installation of Digital Water Level Recorders (DWLRs)/Piezometers and Electromagnetic Flowmeters to meet the compliance standards of the Central Ground Water Board and NGT Guidelines across India.
Throughout my career, I have extensively traveled to 22 states of India, representing my company to major clients such as Coal Mines including WCL, MCL, CCL, NCL, MCL, SECL, BCCL, ECL, Godrej & Boyce, IOCL, BPCL, HPCL, and others.
Seeking opportunities to further enhance my skills and advance my career.
Overview
6
6
years of professional experience
Work History
Operations Manager
Four ITS Private Limited
08.2018 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Maharshi Dayanand University (MDU)
Rohtak, India06.2021
Associate of Science - Electrical, Electronics And Communications Engineering
Ganga Institute of Technology And Management
Jhajjar, India06.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Inventory Management
- Project Management
- Operations Oversight
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Manager
Four ITS Private Limited
08.2018 - 05.2024
Bachelor of Science - Electrical, Electronics And Communications Engineering
Maharshi Dayanand University (MDU)
Associate of Science - Electrical, Electronics And Communications Engineering
Ganga Institute of Technology And Management
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