Experienced in different manufacturing domain like Pharmaceutical, Consumer durables, Electric mobility with in area of Business application implementation and support, SAP ERP Implementation and support, conceptualization in house development and support, Computer System validation and IT infrastructure management.
Implementation and support of SAP projects, conceptualizing for new projects (In-house developed, Packaged applications).
Mapping business requirements and providing best IT solution involving evaluation, defining scope of project and finalization of requirement.
Good experience in drafting business processes (AS-IS/To-Be), drafting of User Testing, Plan for testing. Post Go-live support.
IT Infrastructure management and support, Managed infrastructure project (Workplace and asset refreshment, WAN-LAN Network deployments).
Experience in governance management with partner/service providers/vendor for new implementation, budgetary preparation, post go-live supports and AMCs.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Assistant Manager - IT
TDS Lithium-Ion Battery Gujarat Private Limited
Hansalpur,Ahmedabad
04.2022 - Current
Managing internal business applications including SAP S/4 HANA (MM, PP, SD, PM) and in-house developed application.
Works on orgnatization led Digital Initiaitives for digitization and digitalization of various business process. here my role is key member from IT business application team.
Responsible for overall conecptulizing and designing of solution aligned with business process.
Mapping business requirements and providing best IT solution involving evaluation, defining scope of project and finalization of requirement.
Change Management and incident management.
Leading Team of 3 on-roll and 2 contract members
Training need identification for team members and end users
Assignments carried out
SAP Plant Maintenance module end to end implementation.
System integration(of SAP and non-SAP application) for various business processes(i.e.Production confirmation, Purchase Requisition creation, Employee master Management from HCM systems, Master data synchronization)
Data set prepartion from SAP using Rest Service for production confirmation BI report.
Senior Engineer - IT
TDS Lithium-Ion Battery Gujarat Private Limited
Hansalpur, Ahmedabad
02.2020 - 04.2022
Managing internal business applications including SAP S/4 HANA (PP, MM and SD) and in-house developed application.
Incident & change request management with Support partners, & in-house cross functional team.
Monitoring incidents or errors in business applications and resolving all of them responsibly.
Supporting system operation of users. Preparing manuals and conducting user operation training
Assignments Carried out
SAP SD module implementation support(Project schedule management, Requirement gathering support, unit testing and user acceptance testing)
Non SAP applications support(i.e. Internal approval system)
Executive-IT
Johnson Controls Hitachi Air-Conditioning India Limited
Kadi.Mehsana
12.2017 - 02.2020
Managing IT infrastructure & operations of Head office, Manufacturing Plant, 6 regional offices & 15 Branch offices,
with team of 12 services desk engineers accord PAN India
Coordinating & managing incident with Global Infrastructure Team.
Monitoring of Day in-day out IT incidents & escalations, Providing Technical Guidance to service desk engineers.
Managing Data & Network Center Operations (i.e., MPLS WAN Connectivity, Data backup, Data Storage, and LAN Network, Server health check-up).
Worked & coordinate for IT projects, escalation management with partners & vendors, Asset management & Vendor
management.
Assignment carried out.
Workplace refreshment with new assets and higher capacity internet bandwidths with-in headoffice , and regional offices.
Setup IT infrastructure of new training center and service office.
Handles tasks of computer system validation by coordinating with functional team.
User administration for chromatography & non chromatography systems software.
Managing data backup & Managing daily system monitoring (i.e., WAN Connectivity check, Data center. temperature monitoring, server health monitoring), Data backup log.
User administration BASIS & material management module activity at SAP.
Senior Officer-IT
iCubix Infotech Limited
Ahmedabad
08.2013 - 08.2016
Worked with IT Infrastructure of 15+ Servers, 300+ workstations, 50+ Printers including 5 Manufacturing Units.
Creation & maintenance of users through Windows Server 2003 ADS (Active Directory Service), DHCP Server.
Technical support to Chromatography Data & Non-Chromatography data systems.
IT Helpdesk, Asset Management.
Assignment Carried Out
Implementation support of Chromeleon Chromatography Data Systems.
Implementation support of Citrix Virtual Desktop Environment.
Customer Support Engineer
Allied Digital Services Limited
Ahmedabad
04.2012 - 07.2013
Responsible for providing 1st/2nd level support to the end users in troubleshooting& resolving PC/Laptop problems.
Assignment Carried Out
End user operating system migration from XP to Windows 7.
Education
Post Graduate Diploma - IT Management
Symbiosis Distance Learning, Ahmedabad
12.2019 - Current
Bachelor of Science - Computer Science
Lovely Professional University Distance Education, Ahmedabad
12.2013 - 12.2015
B-Tech Equivalent(AMIETE) - Computer Science
Institute of Electronic And Telecommunication Engg, Ahmedabad
12.2010 - 06.2012
Dropped Out
Diploma - Computer Science
Institute of Electronic And Telecommunication Engg, Ahmedabad
12.2006 - 06.2010
SSC -
Gujarat Secondary A Higher Secondary Education , Ahmedabad