Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Hi, I’m

GAURAV AGGARWAL

General Manager - FAO
Ghaziabad,UP

Summary

Seeking assignments in Operations/ Business Analysis/ Process Improvement with an organisation of repute.

Over 20 years of experience in Fixed Asset Accounting, Accounts Payables, Reconciliation, General Accounting, Final Accounts. Currently employed with Osource Global Private Ltd as General Manager. Experienced in doing OJT/ KT from US, Europe and within India. Experienced in Accounting / Financial Field and undertaking various processes in current organization. Playing a role of coordinator and managing processes keep compliance to the SLA levels. Proven skills in taking and implementing process improvement initiative for improved processes and satisfied clientele. Posses excellent interpersonal, communication and organizational skills. Participated in the Excelling in Leadership IIM - Lucknow workshop.

Overview

2
Languages

Work History

Osource Global Private Limited

General Manager
08.2018 - Current

Job overview

  • Handling various processes for PTP, RTR, OTC, Fixed Asset Accounting, Reconciliations, Month End closing, provisioning, etc.
  • Handling Vendor Reconciliation on Monthly/ Quarterly basis.
  • Did multiple migrations in this span.
  • Handling a team of approx. 70 FTEs.
  • Reviewing Monthly and weekly Dashboards and discussion with clients.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Resolving issues and escalations within TAT and ensure no repetition of same issues.
  • Finding process gaps and fixing them.
  • Ensuring the achievement of Quality targets.
  • Appraising and mentoring individual performance and development including.
  • Recruitment of resources for my team and for clients as an assignment.
  • Responsible for corporate team outings, events, team building activities.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

MetLife Global Operations Service Centre

Assistant Manager
07.2014 - 08.2018

Job overview

  • Fixed Asset Accounting process and Accounts Payable process for PNB MetLife.
  • Vendor Reconciliation on Monthly/ Quarterly basis.
  • Fixed Asset Register of entire PMLI and FAR Reconciliation.
  • Successfully done onsite Knowledge Transfer of Accounts Payable process from PMLI Head Office, Bangalore.
  • Handling a team of 22 FTEs total out of which 7 (DRs) in the Accounts Payable process.
  • Reviewing Monthly and weekly Dashboards.
  • Training & Development of resources.
  • Finding process gaps and fixing them.
  • Ensuring the achievement of Quality targets.
  • Appraising and mentoring individual performance and development including P4P.
  • Handling customer query / complaint along with operations team.
  • Recruitment of suitable candidates both on payrolls and on contract basis.
  • SPOC for the below in my SDL’s span.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monthly Rating consolidation for all the supervisors under the span.
  • Monthly EWS score and challenges consolidation for all the supervisors under the span.
  • Tracking of all the invoices received by the GOSC for PMLI AP process and ensure they are processed and then filed properly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Accenture Financial Services

Assistant Manager
12.2009 - 06.2013

Job overview

  • Handled accounts payable part for most of the European countries and United States.
  • Successfully done onsite Knowledge Transfer of Accounts Payable process from U.S.
  • Successfully done onsite Knowledge Transfer as a Supervisor for the team of Accounts Payable, Accounts Receivable and General Accounting from Belgium, France, Italy, Netherlands, Spain, Poland, Estonia and Lithuania.
  • Successfully done Remote knowledge transfer for European and Asian countries.
  • Handling a team of 20 Full time Employees in the Accounts Payable process.
  • Meeting SLA’s.
  • Ensuring qualitative customer service to world based clientele.
  • Arranging weekly conference calls with clients and discussing various issues.
  • Maintaining monthly and weekly Dashboards, Metric packs & Reporting.
  • Training & Development of resources.
  • Finding process gaps and fixing them.
  • Ensuring the achievement of Quality targets.
  • Handling customer query / complaint along with operations team.
  • Analyzing and Incorporating the suggestions / feedback received from the client every week.
  • Appraising and mentoring individual performance and development.
  • Taking interviews and selection of suitable candidates both on payrolls and on contract basis.
  • I was the SPOC for the below areas. Here I represented the deal and help people to resolve their issues and give assistance wherever required.
  • EXCEL – The higher education program.
  • Facilities and Services.
  • Transport.
  • Employee’s health and Safety.
  • We@Accenture (Process improvement initiative).
  • SMC – Service Management Committee.
  • SAS 16 Audit.

American Express
Gurugram, Haryana

Financial Analyst
12.2007 - 11.2009

Job overview

  • Handling the Accounts payable part for the European countries ie Germany, Holland, Italy, Swiss and also have a hand on other processes eg Vendor payments in Spain market in the owners absence.
  • Handling the UK process which includes payments on the basis of statements received from direct customers.
  • Consolidating the data for all the Individual accounts and reporting the same on the basis of their criticality.
  • Reconciliation of Spain Suspense a/c which clearance of open items by chasing the front office for resolutions to clear the month end on time.
  • Sending open payable reports to different markets for the updates on weekly basis.
  • Preparing MIS of all the payments made to the vendors and keeping a track on daily basis and ensuring that the SLA is done within time.
  • Standardizing the procedures for maintaining the logs which will include viz Errors, Queries, Transactions written off and written back and sharing the same with the leadership and across the area.
  • Controls made over the processes in the form of Weekly Status Report and Control Self Assessment and ensuring that the sigma level to be higher where the processes are less error prone.
  • Extracting the reports for the outstanding transactions in any of the ledger accounts and validating the details for the same and sharing them with the team for its closure.
  • Reconciling the transactions of the general ledgers and the sub ledgers and taking steps in case of discrepancies.
  • Maintaining the proper log for the inventories in and out and subsequently maintaining the time lines for the same.
  • Worked on internal SOX supporting system and ensuring that all the supportive documents are present with each and every transaction.

Genpact India Pvt. Ltd.

Process Associate
02.2007 - 12.2007

Job overview

  • Reconciliation of Suspense account of Bank.
  • Tax tracking for lending properties.
  • Scrutinize transaction legal documents.
  • Check if the transactions are as per approval grid.
  • Collateral check including verification.
  • Changing Loan amount as per collateral value.
  • Grading customer on basis of payments made.
  • Sending Invoices to the Customers New Address.
  • Making Changes to invoices for changes in EMI.
  • Closing loans after maturity and payment received.

M/s Prasad Iron Traders

Accounts Assistant
06.2005 - 01.2007

Job overview

  • To maintain books of Accounts.
  • Responsible to take care of all Bank transactions regarding payment to companies.
  • Receipts from customers and clearance of other Cheques.
  • Dealing with customers.

Education

Symbiosis

MBA from Finance

PGDAV College

B. Com (P)

C.C.D.P.S

Senior Secondary

Skills

Dynamic General Manager with 20 years of extensive experience in operations and financial management, significantly enhancing organizational efficiency and team performance Proficient in Fixed Asset Accounting, Accounts Payable, and Vendor Reconciliation, facilitating streamlined processes that consistently meet quality targets Demonstrated expertise in identifying process gaps and implementing effective improvements, while mentoring teams to foster professional growth

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Interests

Music, News, Movies

Personal Information

  • Date of Birth: 10/16/84
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

General Manager

Osource Global Private Limited
08.2018 - Current

Assistant Manager

MetLife Global Operations Service Centre
07.2014 - 08.2018

Assistant Manager

Accenture Financial Services
12.2009 - 06.2013

Financial Analyst

American Express
12.2007 - 11.2009

Process Associate

Genpact India Pvt. Ltd.
02.2007 - 12.2007

Accounts Assistant

M/s Prasad Iron Traders
06.2005 - 01.2007

PGDAV College

B. Com (P)
01.2005

Symbiosis

MBA from Finance
01.2012

C.C.D.P.S

Senior Secondary
01.2002

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GAURAV AGGARWALGeneral Manager - FAO