Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Gaurav Anand

Gaurav Anand

Gurgaon

Summary

Experienced L&D professional with a demonstrated history of working in the financial services industry. Skilled in Business Planning, Operations Management, Sales, Sales Training and Organizational Development.

Overview

19
19
years of professional experience
3
3
Certifications

Work History

Lead Trainer

Capri Global Capital
08.2023 - Current
  • Developed strong relationships with external vendors, securing cost-effective deals for training materials and services.
  • Prepared budget for training programs and workshops
  • Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Introduced innovative gamification strategies into training sessions, making learning more enjoyable while reinforcing key concepts.
  • Designed customized e-learning modules catering to diverse learning styles, enabling employees to learn at their own pace in a user-friendly environment.

Training Manager

indiagold
01.2022 - 08.2023
  • Building Business Unit L&D Strategy, which is in-line with HR & Business Strategy
  • Create & roll out processes to promote learning & sharing of the organization's operational business processes and systems
  • Strategizing, Planning and Execution of learning projects: Needs to be well versed with 6Ds - Define , Design, Deliver , Drive , Deploy and Document
  • Design and Facilitate learning programs or Organization Development Interventions in identified areas
  • Influence diverse stakeholders across levels to drive learning within the organization
  • Deliver and measure value pre, during, and post engagement and communicate to stakeholders
  • Maintaining Training MIS, On/Off Field productivity of teams, weekly trackers etc.

Training Manager

Indian School Finance Company
05.2021 - 01.2022
  • Conducting Refresher Training for Sales Team
  • Create Training Flyers and capsule trainings
  • Organizing and conducting the employee engagements
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Senior Manager - Trainings

Aye Finance
06.2019 - 04.2021
  • People Management - Managing a team of 8 HRBPs who are further responsible for entire state
  • L&D Strategy - Ensuring strategic alignment of the training department with business goals
  • Content Development - Ensuring updated and relevant training modules are available at all times
  • Employee Engagement - Driving employee engagement activities at HO, Radio Jockey for Aye Radio North
  • Organizing and anchoring the New Hire Orientation programmes (Aye -Yeah) and Buddy Programs to enable easy settling-in; Responsible for MTs (Management Trainees) and GTs (Graduate Trainees) induction
  • Refining existing systems and processes, and setting up new training solutions as required
  • Maintaining Training MIS, On/Off Field productivity of trainers, weekly HRBP trackers etc
  • Revamping of instructor led induction program to Gamified induction
  • Driving Aye Academy program across organization ; Launched Chaupal initiative - an instant grievance redressal platform after every Aye Academy


Training Manager

A&A Business Consulting
08.2018 - 06.2019
  • (AABC) is India's leading management consulting firm and the only one to focus exclusively on Small & Medium Businesses
  • Conducting Training Sessions at Client's place
  • Managing the Entire Delhi NCR Belt with 52 SME Clients
  • Responsible for Induction , Product and Process Refreshers at Home Branch
  • One Man Responsible for Entire NCR's L&D Related concerns
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Sr. Trainer

Home credit India Finance P Ltd
06.2015 - 08.2018
  • Designing and implementing Learning & Development activities for North Delhi
  • Helping line managers and trainers solve specific training problems
  • Managing the delivery of training and development programs and devising a training strategy for the organization
  • Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
  • Designing and expanding training and development programs based on the needs of the organization and the individual
  • One on one coaching –Regional Managers, Area Sales Manager & District Sales Managers, and Individualized development plans in consultation with Zonal Manager & National Business Head
  • On boarding of Managers, Facilitate & anchor the on-boarding process for DSM's & ASM's in co-ordination with the Zonal Managers.

Sales Trainer

Idea Cellular Services
08.2013 - 06.2015
  • Conducting NHI Training for New hired FDE and FDO
  • Design quality sales training programs within budget limitations
  • Also taking the initiatives to developing the Training Content
  • Taking Care of entire WEST Delhi “My Idea “Store as in Quality and Development
  • Ensure the content to be updated and as the market requirement

Regional Coordinator

Micromax Mobiles
08.2011 - 08.2013
  • Monitoring the performance of 6 states MAH, MP, CHTSGHR, BHR, JHKND & GOA) (175 ASCs)
  • Making the coordination between Field Team and Head Office in terms of Query/Complain/Request on daily basis
  • Assembling Conference Call and Other source of meeting between the two parrells, so that the working can be more sync, MOM and Report Sharing in Excel, Word and Power Point
  • Identifying best practices & process ,re-engineering opportunity and forwarding the same to the teams

Floor Supervisor

Vodafone Essar Mobile Services Ltd
06.2006 - 12.2010
  • Handling store operations with Store Manager and wholly responsible of store operations in his absence
  • Driving Postpaid, Prepaid sales with team by helping them
  • Ensuring best of customer experience in my store
  • Managing store cash counter- complete handling of cash & card transactions in the store
  • Timely Opening & Closing of Store
  • Handling customer escalations at second level and helping team to provide end to end resolutions for customer satisfaction
  • Managing Roasters of team on weekly basis.

Education

MBA - Operations Management

Sikkim Manipal University

B.A -

DAV College

Skills

    Effective Interpersonal Skills

    Learning management systems

    Project and program management

    Operations management

    Training delivery

Accomplishments

  • Felicitated by Sales Head for the fastest development for startup region at Home Credit
  • Instrumental in setting up an Induction Process followed by OJTs for New Joiners at Home Credit.
  • Achieved highest productivity from New Joiners in first 90 Days by conducting “On the Job Trainings”& introduced the Mentor Concept which is implemented nationally in Home Credit
  • Conducting the Induction Training for New Joining in Middle and Senior Management for PAN India Level.
  • Launched " Aye Academy " at Aye Finance Successfully
  • Worked as " RJ " in " Aye Radio" and got recognized by Great Place to Work
  • Designed a Module on blended learning, performance-based curriculum for inside sales teams.
  • Awarded on " Best Trainer " in idea for New Learning Innovation and Capsule Learning

Certification

SHRM Certified Profession Trainer

Timeline

Lead Trainer

Capri Global Capital
08.2023 - Current

Training Manager

indiagold
01.2022 - 08.2023

SHRM Certified Profession Trainer

12-2021

Gamification of Learning

11-2021

Training Manager

Indian School Finance Company
05.2021 - 01.2022

Senior Manager - Trainings

Aye Finance
06.2019 - 04.2021

Training Manager

A&A Business Consulting
08.2018 - 06.2019

BEHAVIOURAL MASTER TRAINER at Home Credit

07-2017

Sr. Trainer

Home credit India Finance P Ltd
06.2015 - 08.2018

Sales Trainer

Idea Cellular Services
08.2013 - 06.2015

Regional Coordinator

Micromax Mobiles
08.2011 - 08.2013

Floor Supervisor

Vodafone Essar Mobile Services Ltd
06.2006 - 12.2010

B.A -

DAV College

MBA - Operations Management

Sikkim Manipal University
Gaurav Anand