Gaurav Anand
Gurgaon
Summary
Experienced L&D professional with a demonstrated history of working in the financial services industry. Skilled in Business Planning, Operations Management, Sales, Sales Training and Organizational Development.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Lead Trainer
Capri Global Capital
08.2023 - Current
- Developed strong relationships with external vendors, securing cost-effective deals for training materials and services.
- Prepared budget for training programs and workshops
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Introduced innovative gamification strategies into training sessions, making learning more enjoyable while reinforcing key concepts.
- Designed customized e-learning modules catering to diverse learning styles, enabling employees to learn at their own pace in a user-friendly environment.
Training Manager
indiagold
01.2022 - 08.2023
- Building Business Unit L&D Strategy, which is in-line with HR & Business Strategy
- Create & roll out processes to promote learning & sharing of the organization's operational business processes and systems
- Strategizing, Planning and Execution of learning projects: Needs to be well versed with 6Ds - Define , Design, Deliver , Drive , Deploy and Document
- Design and Facilitate learning programs or Organization Development Interventions in identified areas
- Influence diverse stakeholders across levels to drive learning within the organization
- Deliver and measure value pre, during, and post engagement and communicate to stakeholders
- Maintaining Training MIS, On/Off Field productivity of teams, weekly trackers etc.
Training Manager
Indian School Finance Company
05.2021 - 01.2022
- Conducting Refresher Training for Sales Team
- Create Training Flyers and capsule trainings
- Organizing and conducting the employee engagements
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Senior Manager - Trainings
Aye Finance
06.2019 - 04.2021
- People Management - Managing a team of 8 HRBPs who are further responsible for entire state
- L&D Strategy - Ensuring strategic alignment of the training department with business goals
- Content Development - Ensuring updated and relevant training modules are available at all times
- Employee Engagement - Driving employee engagement activities at HO, Radio Jockey for Aye Radio North
- Organizing and anchoring the New Hire Orientation programmes (Aye -Yeah) and Buddy Programs to enable easy settling-in; Responsible for MTs (Management Trainees) and GTs (Graduate Trainees) induction
- Refining existing systems and processes, and setting up new training solutions as required
- Maintaining Training MIS, On/Off Field productivity of trainers, weekly HRBP trackers etc
- Revamping of instructor led induction program to Gamified induction
- Driving Aye Academy program across organization ; Launched Chaupal initiative - an instant grievance redressal platform after every Aye Academy
Training Manager
A&A Business Consulting
08.2018 - 06.2019
- (AABC) is India's leading management consulting firm and the only one to focus exclusively on Small & Medium Businesses
- Conducting Training Sessions at Client's place
- Managing the Entire Delhi NCR Belt with 52 SME Clients
- Responsible for Induction , Product and Process Refreshers at Home Branch
- One Man Responsible for Entire NCR's L&D Related concerns
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Sr. Trainer
Home credit India Finance P Ltd
06.2015 - 08.2018
- Designing and implementing Learning & Development activities for North Delhi
- Helping line managers and trainers solve specific training problems
- Managing the delivery of training and development programs and devising a training strategy for the organization
- Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Designing and expanding training and development programs based on the needs of the organization and the individual
- One on one coaching –Regional Managers, Area Sales Manager & District Sales Managers, and Individualized development plans in consultation with Zonal Manager & National Business Head
- On boarding of Managers, Facilitate & anchor the on-boarding process for DSM's & ASM's in co-ordination with the Zonal Managers.
Sales Trainer
Idea Cellular Services
08.2013 - 06.2015
- Conducting NHI Training for New hired FDE and FDO
- Design quality sales training programs within budget limitations
- Also taking the initiatives to developing the Training Content
- Taking Care of entire WEST Delhi “My Idea “Store as in Quality and Development
- Ensure the content to be updated and as the market requirement
Regional Coordinator
Micromax Mobiles
08.2011 - 08.2013
- Monitoring the performance of 6 states MAH, MP, CHTSGHR, BHR, JHKND & GOA) (175 ASCs)
- Making the coordination between Field Team and Head Office in terms of Query/Complain/Request on daily basis
- Assembling Conference Call and Other source of meeting between the two parrells, so that the working can be more sync, MOM and Report Sharing in Excel, Word and Power Point
- Identifying best practices & process ,re-engineering opportunity and forwarding the same to the teams
Floor Supervisor
Vodafone Essar Mobile Services Ltd
06.2006 - 12.2010
- Handling store operations with Store Manager and wholly responsible of store operations in his absence
- Driving Postpaid, Prepaid sales with team by helping them
- Ensuring best of customer experience in my store
- Managing store cash counter- complete handling of cash & card transactions in the store
- Timely Opening & Closing of Store
- Handling customer escalations at second level and helping team to provide end to end resolutions for customer satisfaction
- Managing Roasters of team on weekly basis.
Education
MBA - Operations Management
Sikkim Manipal University
B.A -
DAV College
Skills
Effective Interpersonal Skills
Learning management systems
Project and program management
Operations management
Training delivery
Accomplishments
- Felicitated by Sales Head for the fastest development for startup region at Home Credit
- Instrumental in setting up an Induction Process followed by OJTs for New Joiners at Home Credit.
- Achieved highest productivity from New Joiners in first 90 Days by conducting “On the Job Trainings”& introduced the Mentor Concept which is implemented nationally in Home Credit
- Conducting the Induction Training for New Joining in Middle and Senior Management for PAN India Level.
- Launched " Aye Academy " at Aye Finance Successfully
- Worked as " RJ " in " Aye Radio" and got recognized by Great Place to Work
- Designed a Module on blended learning, performance-based curriculum for inside sales teams.
- Awarded on " Best Trainer " in idea for New Learning Innovation and Capsule Learning
Certification
SHRM Certified Profession Trainer
Timeline
Lead Trainer
Capri Global Capital
08.2023 - Current
Training Manager
indiagold
01.2022 - 08.2023
SHRM Certified Profession Trainer
12-2021
Gamification of Learning
11-2021
Training Manager
Indian School Finance Company
05.2021 - 01.2022
Senior Manager - Trainings
Aye Finance
06.2019 - 04.2021
Training Manager
A&A Business Consulting
08.2018 - 06.2019
BEHAVIOURAL MASTER TRAINER at Home Credit
07-2017
Sr. Trainer
Home credit India Finance P Ltd
06.2015 - 08.2018
Sales Trainer
Idea Cellular Services
08.2013 - 06.2015
Regional Coordinator
Micromax Mobiles
08.2011 - 08.2013
Floor Supervisor
Vodafone Essar Mobile Services Ltd
06.2006 - 12.2010
B.A -
DAV College
MBA - Operations Management
Sikkim Manipal University
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