Proven track record as an IT Operations Manager at Shell. Dedicated to ensuring seamless functioning of business applications and services while adhering to Service Level Agreements (SLAs) and maintaining uninterrupted business operations. Extensive 14-year career in IT operations, service management, and network/telecom operations. Strong proficiency in cloud technologies and collaboration solutions. Expertise further validated by multiple certifications, including ITIL v4 Foundation, CCNA, and CCNP Routing & Switching, highlighting capabilities in IT service management, network administration, and problem-solving.
Information security
Stakeholder communication
ITIL framework
IT service management