Gaurav Arora
New Delhi
Summary
Motivated professional with several years of experience with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
Work History
Assistant Manager
NewStrides Consulting Pvt. Ltd.
01.2021 - 12.2024
- Key Responsibilities
- - Providing holistic advice to students and their parents about prospective Courses, Colleges and Universities.
- - Responsible for end to end solutions, including Counseling, University Applications, Interview preparation, Editing and Visa Processing.
- - Visiting company offices in other parts of the country and Training counselors to strengthen the company’s knowledge base and improve other branches’ conversion rates.
- - Networking with University Admission Officers for work updates on Applications, Offers and Visa.
- - Conduct in depth analysis on student database from different sources and help marketing team to optimize the marketing budget for different promotion campaign.
- - Conceptualize the email design and prepare content to make our target audience understand the objective of event.
- - Implementing business strategy for the growth of all the organization’s business verticals—existing and new business.
- - Co-ordinate and Monitor the operational efficiency of support and administrative services within the Branch.
- - Survey Analysis, Multi-Channel Enquiries Segmentation, Student Source forecasting and Customer Satisfaction Feedback Process.
- - Monitoring the overall function of processes, identifying improvement areas, and implementing measures to optimize output.
- - Conducting internal process audit and reviews for ensuring strict adherence to the process parameters/system as per defined guidelines.
- - Supervising and motivating team members. Supporting the Manager in daily operations.
- - Allocating tasks and setting goals, Handling team performance, reviews and feedback, Assisting in scheduling and staffing, Solving conflicts and customer escalations, Ensuring company policies and standards are met.
Senior Counselor
NewStrides Consulting Pvt.Ltd.
09.2017 - 12.2020
- Key Responsibilities
Student Service Executive
AECC Global Pvt. Ltd.
07.2015 - 05.2017
- Key Responsibilities
- - Receiving calls from registered or not registered students, handling their queries and problems regarding applications and arranging call backs from the side of counselors.
- - Counselling and registering students for PTE.
- - Visa knowledge and creating HAP Id’s.
- - Maintaining Day to Day report of Phone enquiry & Sources analysis.
- - Handling the inquiry from University Side & Resolving the queries over Phone.
- - Handling some admin activities too.
- - Doing branch co-ordination.
- - Doing marketing activities like attending fair & seminar and visiting school.
- - Doing regular follow ups by calling the prospective students.
- - Handling university visits day to day in the office.
- - Handling fairs organized by the company.
- - Filling the applications of the students - Online/Offline both.
Education
B.Com - Commerce
School Of Open Learning (SOL)
05.2016
Class 12th - Commerce
National Institute Of Open Schooling (NIOS)
04.2012
Skills
- - Experienced Overseas Education Professional with a demonstrated history of working in this industry
- - Admission Counselling and Related Procedures
- - Meeting Targets for foreign Universities
- - Track, monitor and make recommendations to achieve the given targets
- - Liaisoning with Universities for various
- - Management and Strategic Planning
- - Microsoft Excel
- - Business Development and Marketing Strategy
- - Training and Team Management
- - Branch Operations Management
Timeline
Assistant Manager
NewStrides Consulting Pvt. Ltd.
01.2021 - 12.2024
Senior Counselor
NewStrides Consulting Pvt.Ltd.
09.2017 - 12.2020
Student Service Executive
AECC Global Pvt. Ltd.
07.2015 - 05.2017
Class 12th - Commerce
National Institute Of Open Schooling (NIOS)
B.Com - Commerce
School Of Open Learning (SOL)
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