Gaurav Arora
Delhi
Summary
Analytics professional with 20 years of experience delivering data-driven solutions to improve efficiency, accuracy, and business insights. Skilled in dashboard development, sales incentive administration, and simplifying complex problems. Trusted partner to senior leadership with a track record of enabling strategic decision-making and nurturing talent.
Overview
21
21
years of professional experience
Work History
Senior Data Operations Analyst
Flexera Software India LLP
Bangalore
03.2024 - 01.2026
- Designed and maintained strategic reporting decks for senior leadership, consolidating multi-source metrics into monthly updates that informed organizational decision-making and resource allocation.
- Consolidated multi-source data into monthly leadership decks for KPIs, OKRs, and execution progress.
- Established centralized repositories for dashboards and metric definitions.
- Streamlined workforce analytics processes with automated new-hire updates and staffing allocation reports.
- Achievements: Delivered OKR Metric Dashboard, Engineering & Product Headcount Dashboards, Hiring Dashboard, and Execution Dashboard, enhancing leadership visibility and strategic planning.
Lead Business Ops Analyst
Here Solutions India Pvt. Ltd.
Bangalore
04.2021 - 03.2024
- Defined and tracked metrics for overall strategy and individual goals.
- Established new KPI collection/reporting methods and centralized metric repository.
- Partnered with IT, Trust teams, and external stakeholders to integrate disparate data sources.
- Achievements: Built Trust Strategic Dashboard and Trust Executive Dashboard, recognized by leadership for enabling executive reviews.
Head – Analytics & Sales Incentive Administration
American Express Banking Corp.
Delhi
01.2018 - 04.2021
- Led business planning, forecasting, and incentive administration for India Business.
- Managed dashboards on card spend, acquisition, attrition, AR balance, and training progress.
- Achievements: Received GCSG President Award (2018) and multiple leadership appreciations for analytical solutions and reporting excellence.
Manager – Business Planning & Analytics
American Express Banking Corp.
Gurgaon
01.2010 - 01.2018
- Directed analytics and reporting of key business drivers; optimized BI reporting.
- Achievements: Recognized by CEO for contributions to Aadhaar Project, Project OTP, and festive campaign analysis.
Analyst – Risk Operations
American Express Banking Corp.
Gurgaon
01.2006 - 01.2010
- Managed vendor relationships, audits, and MIS reporting for credit risk operations.
- Achievements: Awarded for compliance and vendor management excellence.
Executive Trainee – Credits
American Express Banking Corp.
Gurgaon
01.2005 - 01.2006
- Supported loan data analysis, billing reconciliation, and drafting of agreements.
Education
PGDBA -
B.Com -
Diploma in Computers -
Skills
Timeline
Senior Data Operations Analyst - Flexera Software India LLP
03.2024 - 01.2026
Lead Business Ops Analyst - Here Solutions India Pvt. Ltd.
04.2021 - 03.2024
Head – Analytics & Sales Incentive Administration - American Express Banking Corp.
01.2018 - 04.2021
Manager – Business Planning & Analytics - American Express Banking Corp.
01.2010 - 01.2018
Analyst – Risk Operations - American Express Banking Corp.
01.2006 - 01.2010
Executive Trainee – Credits - American Express Banking Corp.
01.2005 - 01.2006
Symbiosis University - PGDBA,
Satyawati College - B.Com,
CMC Institute - Diploma in Computers,