Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Extracurricular Activities
Current Location
Timeline
Generic
Gaurav Aswal

Gaurav Aswal

Operations Manager
Gurugram

Summary

To achieve a challenging position in a professional organization, where I may perform to the best of my capacity and capability and also enhance my skills and strength in conjugation with company goals and objectives, so as to excel in a very competitive environment.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Genpact India Pvt. Ltd.
Gurugram
07.2022 - Current

Currently, I’m leading MDO & Payments Team, which encompasses Vendor payments & management, Material management & Customer management for EUROPE, APAC, US & CA region, consisting of 27 dedicated team members. Some of the core activites are outlined below:


I. Data qutlity improvement – Overseeing the daily inflow management of all vendor creation & maintenance requests to ensure timely processing.


II.Cross-fuctional collabration with other departments such as procurement, sales, supply chain to aling master data processes and reolve data-related issues.


III.Managing RDB (Request Data Base)


IV.Process optimization – Oversight of the Bank verification tracker


V.Data Governance – Regular review of monthly KPI’s and Dashboard with the client.


Earlier, successfully managed the the Accounts Payable team for EMEA, UK & US region, overseeing a team of more than 15 members.


In all the mentioned position/roles, I have effectively handled various responsibilities, including:

i) Reviewing and managing daily inflow of Invoice processing

ii) Handling Sox & non-sox Controls

iii) Reviewing Monthly Accrual preparation

iv) Conducting GRIR reconciliation analysis & review

v) CRDR reconciliation preparation and analysis

vi) Reviewing Month end clearings and postings

vii) Implementing automated payments.

viii) Overseeing all kind of payments:

(1) Manual payments

(2) Down payments

(3) Recurring payments

(4) Netting payments


· Prepared and reviewed Key Performance Indicators (KPIs) with client on a weekly, monthly, and quaterly basis to enhance process efficiency.

· Conducted quaterly discussions with the client on yearly targets to gain a deeper understanding and develop further strategies to meet current objectives.

· Demonstrated proficiency in handling critical tasks such as GRIR reconciliation, CRDR reconciliation, I-DOC reconciliations/monitoring, and compliance with the Sarbanes-Oxley Act(SOX) Controls across various activities. Additionally, created a monthly AP-Dashboard.

· Leveraged comprehensive process knowledge to lead a successful 5-week transition/OJT (on-job training) in Europe, focusing on payments and completed Knowledge Transfer (KT).

· Engaged in strategic discussions with client through various team and Zoom sessions, contributing to a more streamlined and efficient process.

· Maintained a flawless track record, consistently meeting Turnaround Time (TAT) targets with an impressive accuracy rate of 98.7%.

· Demonstrated a notable decrease in attrition with my team over the past few years.

· Managed international bank transactions, including manual payments, down payments and urgent payment runs, with notable institutions sjuch as:

I. UBS Bank

II. RBS Bank

III. SANTANDER Bank

IV. MILLENIUM Bank

V. BCP PARIBAS BANK

VI. MANDEZ GANS BANK

VII. DEUTSCHE BANK

VIII. BANK of AMERICA

Assistant Manager

Genpact India Pvt. Ltd
Gurugram
08.2019 - 06.2022
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Management Trainee

Genpact India Pvt. Ltd
Gurugram
10.2017 - 07.2019
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.

Process Developer

Genpact India Pvt. Ltd
Gurugram
07.2014 - 09.2017
  • Conducted root cause analysis on process deviations, implementing corrective actions to prevent future occurrences.
  • Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Developed robust control plans for critical processes to ensure consistent product quality and compliance with industry standards.
  • Supported troubleshooting efforts during equipment downtime events, working closely with maintenance teams to minimize production disruptions.
  • Optimized resource utilization by streamlining workflows, improving overall operational efficiency.

Process Associate

Genpact India Pvt. Ltd
03.2012 - 06.2014

Education

MBA Specialization – Finance & HR - undefined

Dr. APJ Abdul Kalam Technical University, Lucknow, Uttar Pardesh

B.Com regular - undefined

CCS University, Merrut, Uttar Pradesh

Intermediate - undefined

CBSE

Matriculation - undefined

CBSE

Working Capital Management - undefined

I.T.C, Ghaziabad

Impact of Banc assurance on Indian Banking Sector - undefined

I.T.C, Ghaziabad

Skills

Microsoft PowerPoint

Accomplishments

  • Consistently achieved top-tier quality and Net Promoter Scores (NPS) in post-interaction client survey.

Personal Information

  • Father's Name: Prahlad Singh Aswal
  • Date of Birth: 1987-07-29
  • Gender: Male
  • Nationality: Indian

Extracurricular Activities

Actively participated in sports and athletic activities. Achieved District Level recongnisation as a badminton Player Contributed as supporting staff member in the ‘ITF tournament’

Current Location

Gurgaon, Haryana

Timeline

Manager of Operations

Genpact India Pvt. Ltd.
07.2022 - Current

Assistant Manager

Genpact India Pvt. Ltd
08.2019 - 06.2022

Management Trainee

Genpact India Pvt. Ltd
10.2017 - 07.2019

Process Developer

Genpact India Pvt. Ltd
07.2014 - 09.2017

Process Associate

Genpact India Pvt. Ltd
03.2012 - 06.2014

MBA Specialization – Finance & HR - undefined

Dr. APJ Abdul Kalam Technical University, Lucknow, Uttar Pardesh

B.Com regular - undefined

CCS University, Merrut, Uttar Pradesh

Intermediate - undefined

CBSE

Matriculation - undefined

CBSE

Working Capital Management - undefined

I.T.C, Ghaziabad

Impact of Banc assurance on Indian Banking Sector - undefined

I.T.C, Ghaziabad
Gaurav AswalOperations Manager