Summary
Experienced IT professional with over 10 years of expertise in IT Service Management, Incident Management, ITGC Testing, SOC & SOX compliance, and audit support. Skilled in leading teams, improving processes, and ensuring seamless IT operations while maintaining strong stakeholder communication and adherence to SLAs.
Overview
11
11
years of professional experience
Work History
Domain Specialist
ERICSSON INDIA GLOBAL LIMITED
08.2022 - Current
- Testing of ITGC controls, SOC Reporting, and SOX audits across multiple global clients.
- Performed IT Application Controls testing and stale user data management.
- Collaborated with HR and IT teams to rectify access discrepancies.
- Managed security incidents and coordinated penetration testing.
- Maintained and updated the Risk Register; monitored and drove risks to closure.
- Handled User Recertification for multiple innhouse applications.
- Reviewed IT processes including Change Management, UAM, Incident & Backup management.
Specialist / Team Lead
HCL Technologies Limited
06.2020 - 07.2022
- Team Lead for Ascension Technologies ServiceDesk Project (ServiceNow platform).
- Managed Incident, Major Incident & RCA processes.
- Handled SLA Management, KPI tracking, performance supervision, and ITIL implementation.
- Subject Matter Expert for Technical Support operations.
- Conducted ticket/call audits and maintained knowledge repository.
Engineer
Planet Cast Media Services
05.2019 - 05.2020
- Troubleshot live Windows servers & client systems.
- Coordinated with external vendors for technical escalations.
- Managed incident lifecycle and ensured timely closure within SLAs.
- Acted as SPOC for customer issues via voice, email, and remote support.
Executive Network
Bharti Airtel
04.2018 - 05.2019
- Managed incident restoration, SLA adherence, and escalation handling.
- Led incident & problem review meetings; managed bridge calls for critical issues.
- Handled outage communication, dashboards, and documentation.
- Coordinated with application teams for issue analysis and resolution.
Assistant Engineer
Dish TV India Limited
04.2015 - 04.2018
- Installed & configured OS, applications, and hardware as per standards.
- Handled printer/scanner troubleshooting and vendor coordination.
- Maintained asset lists and ensured smooth material movement.
- Provided VIP support and user assistance based on SOPs.
Education
B.Tech - Electronics & Communication
01.2014
MBA - undefined
01.2016
Distance
12th - CBSE
01.2008
10th - CBSE
01.2006
Skills
- ISO/IEC 27001:2022 Lead Auditor
- ITIL V4 Foundation
- Networking Basics
- Linux Basics
- Strong Communication & Leadership
Languages
English
Hindi
Punjabi
Personal Information
- Date of Birth: 1990-09-09
- Marital Status: Unmarried
Timeline
Domain Specialist - ERICSSON INDIA GLOBAL LIMITED
08.2022 - Current
Specialist / Team Lead - HCL Technologies Limited
06.2020 - 07.2022
Engineer - Planet Cast Media Services
05.2019 - 05.2020
Executive Network - Bharti Airtel
04.2018 - 05.2019
Assistant Engineer - Dish TV India Limited
04.2015 - 04.2018
MDU Rohtak - B.Tech, Electronics & Communication
SMU - MBA,
Lilawati Vidya Mandir - 12th, CBSE
Lilawati Vidya Mandir - 10th, CBSE