Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GAURAV BEHERA

GAURAV BEHERA

Bhadrak

Summary

Dynamic professional with a proven track record at SIDBI, excelling in lead generation and event coordination. Skilled in loan processing and customer relationship management, I effectively drove sales targets and enhanced client satisfaction. Eager to leverage my analytical problem-solving abilities and training expertise to foster growth and success in future endeavors. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

5
5
years of professional experience

Work History

BSE

SIDBI- Small Industries Development Bank of India.
BALASORE
06.2025 - Current

- Empaneled with SIDBI to facilitate financial support and growth opportunities for NOCCI members.

- Lead generation through workshops, training, and market scoping.

- Organizing market promotion events, such as buyer-seller meets, trade fairs, and taking fees from participants, value chain partners, including BDSPs, and forward and backward linkage providers, as well as sponsorship and government support, such as schemes from the Ministry of MSME, etc.

- Conducting market surveys using the SIDBI portal, www.dia-msme.in.

- Income-generating activities included in AP: membership fees, sponsorships and partnerships, training and event fees, advertising and listings, certification programs, government grants, and corporate funding.

- Information Shared Through Social Media.

- Provide hand-holding support to the NOCCI Association through: market guidance and training, networking opportunities, investor connect programs, and regulatory compliance assistance.

RELATIONSHIP OFFICER - RETAIL LENDING CONSUMER LOAN PERSONAL LOAN BRANCH SALES

AXIS BANK LIMITED-(QUESS CORP LIMITED)
09.2022 - 06.2025
  • Looking after personal loan business for branch channel.
  • Establishing co-ordination & relation with branch employees for more focused personal leads.
  • Initiating market scoping & digital calling for generating more self sourcing convertible leads.
  • Doing login & agreement coordinating disbursement for quick customer service.
  • Doing & achieving cross sell budget of credit card, CASAacs, loan protections & Life insurance.
  • Adhered to bank policy & procedures.

CSR-Customer service representatives

Arohan Financial Services Ltd.
09.2020 - 09.2022
  • Oversaw loan application processing from sourcing to disbursement, ensuring efficiency and accuracy.
  • Achieved branch sales targets by driving loan disbursement goals effectively.
  • Conducted loan utilization checks within 10 weeks post-disbursement for all clients.
  • Managed sourcing and disbursement of Group Loans (JLG), facilitating client access to funds.
  • Processed loans ranging from minimum 25,000 to maximum 100,000 per individual.
  • Handled over 35 customer calls daily, addressing loan requirements and providing financial education.
  • Assisted clients with EMI due dates and top-up loan requirements to enhance satisfaction.
  • Streamlined communication processes to improve responsiveness and support for clients.

Education

MBA- Master of Business Administration -

Fakir Mohan University
Bhadrak, Odisha, India
01-2023

BBA -

Bhadrak Autonomous College
BHADRAK,ODISHA
12-2021

ACCA-Association of Chartered Certified Accountants. -

Henry Harvin
Lodhi Road, Delhi.

Skills

  • Analytical problem solving
  • Organizational skills
  • Eagerness to learn
  • Loan processing
  • Customer relationship management
  • Training and development
  • Multitasking abilities
  • Team collaboration
  • Time management
  • Relationship building
  • Sales strategies
  • Event coordination
  • Digital marketing
  • Lead generation
  • Problem solving
  • Training & Development

Languages

  • English, Odia, and Hindi

Timeline

BSE

SIDBI- Small Industries Development Bank of India.
06.2025 - Current

RELATIONSHIP OFFICER - RETAIL LENDING CONSUMER LOAN PERSONAL LOAN BRANCH SALES

AXIS BANK LIMITED-(QUESS CORP LIMITED)
09.2022 - 06.2025

CSR-Customer service representatives

Arohan Financial Services Ltd.
09.2020 - 09.2022

MBA- Master of Business Administration -

Fakir Mohan University

BBA -

Bhadrak Autonomous College

ACCA-Association of Chartered Certified Accountants. -

Henry Harvin
GAURAV BEHERA