Summary
Overview
Work History
Education
Skills
Education
Languages
Hobbies and Interests
Projects
Affiliations
Languages
Timeline
Generic

Gaurav Bhanot

New Delhi

Summary

Dynamic HR Manager with over 17 years of experience in enhancing organizational performance and employee satisfaction. Proven track record of developing effective policies and managing employee relations, resulting in improved workplace culture. Expertise in managing employee relations, advising on legal matters, drafting legal documents, including agreements and SOWs.

Overview

18
18
years of professional experience

Work History

HR Manager

Nityo Tech Pvt Ltd
Gurgaon
12.2021 - Current
  • Provided support to employees with various HR-related issues, and liaised with heads of department to find resolutions.
  • Organized employee appraisal reviews to discuss performance with managers and assess compensation.
  • Compiled and updated employee files in electronic and paper formats to maintain accurate records.
  • Screened, interviewed, and hired candidates to facilitate smooth recruitment procedures.
  • Provided expert legal advice on disciplinary and grievance issues to support management.
  • Kept working HR systems in compliance with current employment laws, and made proactive changes to keep pace with industry trends.
  • Created and executed HR strategies and initiatives to minimize business disruptions and balance the needs of the organization.
  • Coordinated with department managers to identify and facilitate workforce needs.
  • Coordinating with different vendors for their compliance and policies-related queries.
  • Prepared and reviewed contracts, agreements, and other legal documents to safeguard the company's interests.
  • Grievance handling for employees related to salary, workplace disputes, and other issues.
  • Assisted in the preparation of legal presentations and briefs for internal and external meetings, enhancing case understanding.
  • Developed and maintained an effective filing system for all financial documents, ensuring compliance with legal requirements.
  • Processed payroll for employees, including the calculation of deductions and allowances, in compliance with legal standards.
  • Reviewed company policies for legal compliance, and recommended necessary adjustments.
  • Contributed to the law department's research output through publications in respected legal journals.
  • Advised management and staff on employment law and HR best practices, mitigating legal risks, and fostering compliance.
  • Implemented and managed comprehensive HR policies, aligning with organizational objectives and legal requirements.

Sr. HR Executive/Assistant Manager

Nityo Infotech Services Pvt Ltd
04.2019 - 11.2021
  • Provided support to employees with various HR-related issues, and liaised with heads of department to find resolutions.
  • Preparation of offer letters, and joining and separation formalities for employees.
  • Conducting induction for new joiners.
  • Preparing and maintaining the MIS of employee details.
  • Grievance handling for employees related to salary and workplace disputes.
  • Worked with the legal team on policy issues, compliance concerns, grievances, and employee complaints.
  • Gathered and analysed data extensively to obtain useful HR metrics.
  • Negotiated employee wages based on employment level, qualifications, and history.
  • Draft responses to government notices and observations.
  • Provided legal consultation in the areas of corporate law and employment law.
  • Managed legal risk by identifying potential legal issues and advising management accordingly.
  • Drafted contracts and legal documentation related to employment, SOW, and articles of association.
  • Analysed and interpreted new legislation to assess impact on client operations.
  • Prepared solution recommendations based on sound legal footing.
  • Monitored changes in law and advised management on necessary adjustments to business practices.

Sr Quality Advisor

Convergys India Pvt Ltd, Gurgaon
Gurgaon
05.2012 - 04.2018
  • Doing regular audits and compliance checks for agents working in Sales and customer service.
  • Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
  • Conducted performance tests, assessing features including functionality, reliability, performance and quality.
  • Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
  • Conducting coaching and feedback sessions to help agents to improve their performance.
  • Facilitate the integration of content with the knowledge and experience of the trainees.
  • Sample checks to improve AHT, FCR and Transfer ratio for the process at center/field level.
  • Analyzing quality reports and charts to find out improvement percentage in a given time span.

Process Advisor

Barclays Bank PLC/Barclays Shared Services,
Noida
06.2010 - 01.2012
  • Analysed current and historic data to keep systems at the cutting edge of fraud detection.
  • Engaged with other banks and financial institutions about reports of fraudulent behaviour.
  • Reviewed transaction monitoring reports for suspicious activity.
  • Closely examined extensive financial data for signs of fraud.
  • Maintained accurate, up-to-date case records and data.
  • Thoroughly investigated suspicious activity and potential fraud.

Sr CC Officer/Sr Tech support Officer

Convergys India Pvt Ltd, Gurgaon
08.2007 - 05.2010
  • Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
  • Mentored junior team members on methods on industry best practices for outstanding service and retention.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Managed all client inquires through resolution to enhance customer satisfaction ratings.
  • Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales.
  • Coached staff on operating procedures to maintain quality services.
  • Improved productivity by providing CSR performance feedback for corrective action.

Education

LLB - Law

Mewar Collage of Law
Ghaziabad, UP
2019

PG Diploma in print and broadcast journalism - Journalism

RK Films and media academy
New Delhi
2010

Master of Business Administration - Human Resoruce

Punjab Technical University
Jalandhar, PB
2009

Bachelor of Business Administration - Management

Hindu College
Amritsar, PB
2006

12th - Science

DAV Senior Secondary School
Amritsar, PB
2001

Skills

  • Staff Development
  • Performance appraisal coordination
  • Change Management
  • Resource Allocation
  • Legal document drafting
  • Conflict resolution
  • Team leadership
  • HR legal compliance
  • Employee engagement
  • Retention strategies

Education

other,other,other,other,other

Languages

5,C1,5,C1,6,C2

Hobbies and Interests

  • Listening to Music
  • Reading books
  • Exploring different destinations

Projects

  • · Project on Punjab National Bank (Training and Development).
  • · Project on Tata Motors about their customer relations and Sales strategies.
  • · 2 Months internship programme in Tayal Motors, dealer of Tata Motors while pursuing BBA.

Affiliations

  • Listening to Music
  • Reading books
  • Exploring different destinations

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Timeline

HR Manager

Nityo Tech Pvt Ltd
12.2021 - Current

Sr. HR Executive/Assistant Manager

Nityo Infotech Services Pvt Ltd
04.2019 - 11.2021

Sr Quality Advisor

Convergys India Pvt Ltd, Gurgaon
05.2012 - 04.2018

Process Advisor

Barclays Bank PLC/Barclays Shared Services,
06.2010 - 01.2012

Sr CC Officer/Sr Tech support Officer

Convergys India Pvt Ltd, Gurgaon
08.2007 - 05.2010

LLB - Law

Mewar Collage of Law

PG Diploma in print and broadcast journalism - Journalism

RK Films and media academy

Master of Business Administration - Human Resoruce

Punjab Technical University

Bachelor of Business Administration - Management

Hindu College

12th - Science

DAV Senior Secondary School

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