Gaurav Bhardwaj
Customer Service Engineer
Delhi
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing lifts service support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Engineer
T K Elevators India Pvt. Ltd.
Delhi
08.2012 - Current
- Answered product and service calls, provided immediate service related assistance to the customers.
- Provided primary customer support to customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
Education
3 Years Full Time Diploma - Electronics And Communication Engineering
Guru Nanak Dev Polytechnic, Rohini Sec. 15
Rohini, Delhi 110085 08.2007 - 07.2010
Bachelor Of Arts - General
Delhi University
DelhiSkills
Application support
Customer service expert
Technical issues analysis
Staff education and training
Decision-Making
Teambuilding
Organization and Time Management
Technical documents comprehension
MS Office
Good Telephone Etiquette
Critical Thinking
Timeline
Customer Service Engineer
T K Elevators India Pvt. Ltd.
08.2012 - Current
3 Years Full Time Diploma - Electronics And Communication Engineering
Guru Nanak Dev Polytechnic, Rohini Sec. 15
08.2007 - 07.2010
Bachelor Of Arts - General
Delhi University