Gaurav Bhardwaj

Senior IOS QC Executive / Dental Designer/Senior Customer Service Representative

Leixir Dental Resources Private Limited

11.2019 - 07.2025

As a Senior IOS Quality Control/ Assurance Executive, I have to lead the quality assurance process for dental designing process ensuring they meet high standards of quality dental prosthetic. This role involves overseeing the full process and collaborating with cross-functional teams to deliver the best of best final product to are valuable customers. With 5+ years of experience, I'm driving the strategic quality initiatives, implement best practices, and ensure compliance with international industry standards.
Key Responsibilities
Quality Assurance : In this role I have to manage and make sure the dental scan we have received from the doctor is ready to proceed for aesthetic production without any delay in production process to complete our TAT and making the customer satisfaction on priority basis.
Team Management : Lead and mentor a team in QA process, assigning tasks, providing feedback, and fostering a culture of continuous resolution.
Defecting Management : Identify scan and document, and track defects using tools and make necessary changes and resolutions.
Collaboration : Work with cross-production teams too meet the technical specification and productions needs.
Performance Monitoring : Conduct performance test to ensure the efficiency and responsiveness of team mates.
Compliance and Standards : Ensure the everyone follows the standard operating procedure (SOP) to process the given tasks under the guidelines, security protocols and accessibility standards.
Reporting : Prepare and present detailed quality reports to senior management, highlighting the outcomes, risks, and recommendations.
Process Improvement : Identify and implement process improvement to enhance the QA efficiency, incorporating industry trends and emerging technologies.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Trained new onboarding candidates.