Gaurav Bhardwaj
Gurugram
Summary
Accomplished professional with over five years of expertise in intraoral scan quality control and a strong track record in customer service. Recognized for excellence with multiple Employee of the Month awards, demonstrating exceptional performance and meticulous attention to detail. Proficient in maintaining high-quality standards, enhancing workflow efficiency, and ensuring customer satisfaction. Eager to leverage technical acumen, robust problem-solving skills, and unwavering dedication to make significant contributions in a dynamic and challenging environment.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior IOS QC Executive / Dental Designer/Senior Customer Service Representative
Leixir Dental Resources Private Limited
11.2019 - 07.2025
- As a Senior IOS Quality Control/ Assurance Executive, I have to lead the quality assurance process for dental designing process ensuring they meet high standards of quality dental prosthetic. This role involves overseeing the full process and collaborating with cross-functional teams to deliver the best of best final product to are valuable customers. With 5+ years of experience, I'm driving the strategic quality initiatives, implement best practices, and ensure compliance with international industry standards.
- Key Responsibilities
- Quality Assurance : In this role I have to manage and make sure the dental scan we have received from the doctor is ready to proceed for aesthetic production without any delay in production process to complete our TAT and making the customer satisfaction on priority basis.
- Team Management : Lead and mentor a team in QA process, assigning tasks, providing feedback, and fostering a culture of continuous resolution.
- Defecting Management : Identify scan and document, and track defects using tools and make necessary changes and resolutions.
- Collaboration : Work with cross-production teams too meet the technical specification and productions needs.
- Performance Monitoring : Conduct performance test to ensure the efficiency and responsiveness of team mates.
- Compliance and Standards : Ensure the everyone follows the standard operating procedure (SOP) to process the given tasks under the guidelines, security protocols and accessibility standards.
- Reporting : Prepare and present detailed quality reports to senior management, highlighting the outcomes, risks, and recommendations.
- Process Improvement : Identify and implement process improvement to enhance the QA efficiency, incorporating industry trends and emerging technologies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Trained new onboarding candidates.
Education
MBA - Operational Management
Narsee Monjee Institute Of Management Studies
Mumbai, Maharashtra01.2024
BBA - General Studies
Maharishi Dayanand University
Gurugram 04.2001 -
Skills
Effective listening skills
Customer relations
Collaborative team management
Office management skills
Conflict resolution and Process supervision
Administrative support
Customer engagement practices
Strong relationship-building abilities
Operational efficiency management and operational facility management
Margin analysis and occlusion evaluation
Proficient in dental design software
Understanding of dental anatomy
Intraoral scanning expertise
Skilled in utilizing CAD/CAM technology
Experienced in multilingual environments
Quality control expertise
Effective project management
Accomplishments
- Recognized for excellence with multiple Employee of the Month awards, demonstrating exceptional performance and meticulous attention to detail.
- Achieved 98%+ accuracy rate in intraoral scan quality reviews over 5 Years.
- Spearheaded a QC checklist initiative that improved team consistency and reduced rework.
- Implemented corrective training feedback, decreasing re-scan requests by 95%.
- Maintained a 95%+ customer satisfaction rating based on post-service surveys.
- Recognized by senior leadership for consistently going “above and beyond” in client interactions.
- Selected to lead quality audits during internal or external reviews.
Additional Information
Customer Support Executive – Inbound Voice Process (BPO) 6 months of hands-on experience delivering exceptional customer support via inbound voice processes in a fast-paced BPO environment.
Email Communication Specialist Proficient in professional email correspondence with international clients, ensuring clear, timely, and effective communication during tenure with previous employer.
Interest & Hobbies
- Exploring spiritual destinations
- Enjoying films and music
- Passionate about cooking and baking
- Avid traveler
- Enthusiastic reader
- Event organization
Timeline
Senior IOS QC Executive / Dental Designer/Senior Customer Service Representative
Leixir Dental Resources Private Limited
11.2019 - 07.2025
BBA - General Studies
Maharishi Dayanand University
04.2001 -
MBA - Operational Management
Narsee Monjee Institute Of Management Studies