Gaurav Bhatt
Shroowrm Executive
New Delhi
Summary
14 years working experience with customer services in retail industries by telephone, face to face & by mail to solve their query with fully satisfaction.
I have started my career as an Sales associate.
In 2019, I promoted as Store Manager to handling independence Showroom and operations.
In 2023, I promoted as showroom executive with handling of 2 showroom.
I have nominated as a best leader of the year in 2024 at Lawrence and Mayo at NSE level.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Shroowrm Executive
Lawrence&Mayo(I) Pvt.Ltd
02.2016 - Current
- Joined as a Store Manager
- Reporting to: ABM Manager
- Vertical Reporting: MKTG, Supply chain, Commercial, IT, Category management consist of the following categories: Spectacles, Sunglasses, Contact lens
- Achievement: I have joined Lawrence & Mayo MGF branch in 2016 and take the store sale from 2.5 lakh to 8 lakh sale mark. After that, I transferred to handling the DLF Gurgaon Store in 2019 and take the store sale from 4 lakh to 11 lakh sale mark.
- I have handled my store team as well as my individual responsibilities.
- I have doing the marketing work like Eye camp Cross tip up also additional along with my given duties.
- Operation: Ensures that all the activities during store opening and store closing are adhered to.
- Ensure that all the reports sent to concern dept.
- Designing & implementing sales plans to generate increased sales for achievement of revenue targets.
- Shop floor interaction with customers for effective resolution of customer grievances and obtain feedback
- Inventory Management: Coordinates with warehouse in-charge for stock movement both inward & outward
- Ensures that all the departments through an efficient ordering system maintain optimum stock levels.
- Ensures that no good move out of the store without a proper delivery challan.
- Customer service: Resolving customer complaints.
- Interacting with customers & obtaining their feedback
- Formulating policies and processes to make store more customer friendly and effective in its purpose.
- Addresses concerns and queries of customers by being personally available to them.
- Manpower Management: Ensures that all employees are disciplined and adhere to the stores disciplinary policies.
- Inspects staff grooming
- Develops & maintains a motivated and enthusiastic team who would achieve and exceed targets
- Creating a professional environment for internal as well as external customer
- Life Style (Retail + Optical)
Sr. Sales Executive
GKB OPTICALS
08.2015 - 02.2016
- Reporting to: Area Manager
- Key Responsibilities: Coordinating the in store promotional activities for new release & special products
- Shop floor interaction with customers for effective resolution of customer grievances and obtain feedback
- Leading training & monitoring the performance of team members to ensure efficiency in sales & service operations.
- Setting targets for sales staff in the department
- Ensure that all the reports & PIS has been done & sent to concern dept.
- Ensure that the cash sale has been deposited in the bank timely & settlement of EDC machine has been done.
- Life Style (Optical)
Optical Sr. Sales Executive
Vasan Eye Care Hospital
08.2013 - 07.2015
- Reporting to: Area Manager
- Key Responsibilities: Designing & implementing sales plans to generate increased sales for achievement of revenue targets.
- Coordinating the in store promotional activities for new release & special products
- Shop floor interaction with customers for effective resolution of customer grievances and obtain feedback
- Leading training & monitoring the performance of team members to ensure efficiency in sales & service operations.
- Setting targets for sales staff in the department
- Ensure that all the reports & PIS has been done & sent to concern dept.
- Ensure that the cash sale has been deposited in the bank timely & settlement of EDC machine has been done.
- Life Style (Hospital + Optical)
Optical Sr. Sales Executive
Vasan Eye Care Hospital
08.2013 - 07.2015
- Reporting to: Area Manager
- Key Responsibilities: Designing & implementing sales plans to generate increased sales for achievement of revenue targets.
- Coordinating the in store promotional activities for new release & special products
- Shop floor interaction with customers for effective resolution of customer grievances and obtain feedback
- Leading training & monitoring the performance of team members to ensure efficiency in sales & service operations.
- Setting targets for sales staff in the department
- Ensure that all the reports & PIS has been done & sent to concern dept.
- Ensure that the cash sale has been deposited in the bank timely & settlement of EDC machine has been done.
- Life Style (Hospital + Optical)
Office Incharge
GKB Hi Tech Lenses Pvt Ltd
10.2011 - 08.2013
- Reporting to: Area Manager
- Key Responsibilities: Flexible in adjusting to new situations coupled with good communication & relationship management skills
- Designing & implementing sales plans to generate increased sales for achievement of revenue targets.
- Ensure that all team member pick up the phone & take proper orders from our vendors.
- Interaction with our vendors over the phone for effective resolution of customer grievances and obtain feedback.
- Leading training & monitoring the performance of team members to ensure efficiency in sales & service operations.
- Ensure that all product are going to outside with proper bills or challans.
- Setting targets for sales staff in the department
- Ensure that all the reports related inventory sent to concern dept.
- Ensure that the cash sale has been deposited in the bank timely.
- Coordinates with IT on issues relating to product or vendor etc.
- Optical Lens Manufacturing
Education
Graduation - undefined
HNB Gharwal University
12th - undefined
C.B.S.E Utrakhand Board
10th - undefined
Utrakhand Board
Skills
Punctual
self motivated
dedicated towards work
self discipline
Interests
Playing cricket
Personal Information
- Father's Name: Sh. Rajender Prasad Bhatt
- Date of Birth: 10th April 1991
- Marital Status: Unmarried
Area Of Interest
- Retail sector
- Customer services
Timeline
Shroowrm Executive
Lawrence&Mayo(I) Pvt.Ltd
02.2016 - Current
Sr. Sales Executive
GKB OPTICALS
08.2015 - 02.2016
Optical Sr. Sales Executive
Vasan Eye Care Hospital
08.2013 - 07.2015
Optical Sr. Sales Executive
Vasan Eye Care Hospital
08.2013 - 07.2015
Office Incharge
GKB Hi Tech Lenses Pvt Ltd
10.2011 - 08.2013
Graduation - undefined
HNB Gharwal University
12th - undefined
C.B.S.E Utrakhand Board
10th - undefined
Utrakhand Board