Gaurav Chauhan
Summary
Dynamic customer experience manager at Sunshine Tea House Pvt Ltd, adept at enhancing team performance through innovative solutions and effective teamwork. Proven expertise in POS and inventory management, consistently achieving high customer satisfaction by promptly addressing needs and resolving issues with a friendly approach.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sunshine tea house pvt ltd
Customer experience manger
Gurgaon
01.2024 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
ITI - Fitter
MM College ITI
Kasganj , India 03.2023 - 04.2025
Skills
- Team work
- POS management
- Inventory management
- Sales expertise
Languages
English
Beginner
A1
Hindi
Proficient (C2)
C2
Certification
- Two Time employee of the month
Timeline
Sunshine tea house pvt ltd
Customer experience manger
01.2024 - 01.2026
ITI - Fitter
MM College ITI
03.2023 - 04.2025