GAURAV CHAUHAN
Shimla
Summary
Results-driven Director of Sales with over a decade of experience in driving revenue growth, leading high-performing sales teams, and implementing strategic business development initiatives. Achieved significant revenue increases through effective market analysis and client relationship management. Focused on optimising sales processes and fostering partnerships to align with organisational goals.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Director Of Sales
DM Immigration Services
Dubai
10.2020 - Current
- Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
- Led negotiations on high-value contracts with national and international clients, securing lucrative deals.
- Negotiated contracts and agreements with clients, optimising terms for both parties while maximising sales profitability.
- Developed targeted strategies to align business with emerging customer and market needs, enhancing competitive positioning.
- Analysed market trends and competitor activity to inform and adjust sales strategies effectively.
- Closed large sales to exceed quota and align with company targets.
- Analysed sales performance data to identify trends, track progress against targets, and formulate strategies for improvement.
- Facilitated regular sales meetings to review targets, strategies, and team performance, driving continuous improvement.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
- Motivated sales staff to enhance strategies through competitions and tailored coaching, driving engagement and performance improvements.
- Implemented customer feedback mechanisms to gather insights and guide service improvement initiatives.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Studied competitors to develop innovative selling strategies.
- Developed innovative marketing campaigns to drive substantial sales.
- Engaged with potential customers to identify their needs and recommend suitable solutions.
- Elevated new business by 53 clients per month, implementing effective networking strategies.
- Overhauled lead generation procedures to trigger growth in territory.
- Organised and represented company at industry events and trade shows, expanding network and creating new business opportunities.
- Conducted comprehensive market research to identify potential clients and opportunities for business expansion.
- Directed the expansion into new markets, conducting thorough research and risk assessments to ensure viability.
- Established strong supplier partnerships, negotiating favourable terms and securing exclusive product offerings.
- Collaborated with marketing team to develop promotional materials and campaigns that align with sales objectives.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Optimised sales methods to best acquire, develop and retain customers.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Utilised financial statistical data to evaluate sales information.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Contacted customers to set up appointments, monitor satisfaction levels and upsell additional offerings.
- Participated in continuous product development training to maximise sales potential.
- Leveraged CRM data to send targeted emails designed to increase sales.
- Assess market conditions for potential opportunities and risk factors impacting promotional strategies.
- Coordinated with design, project management and production teams to deliver timely support to planned campaigns.
- Advocated for a customer-centric approach across the organisation, aligning operations with customer needs and expectations.
- Utilised Facebook, Instagram, and YouTube to effectively promote products and events to target audiences.
- Participated in continuous product development training to maximise sales potential.
- Elevated new business by 53 clients per month, implementing effective networking strategies.
Assistant Regional Manager
DM Immigration Services
Dubai
09.2019 - 10.2020
- Achieved service time and quality targets.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Assisted team with various tasks to ensure smooth operations. to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Maintained clean, safe working environments to eliminate accident risks.
- Enhanced working relationships by participating in team-building activities.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Developed team communications and information for meetings.
Branch Manager
DM Immigration Services
Dubai
01.2019 - 08.2019
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Established and maintained productive relationships with key business clients to secure long-term business.
- Oversaw recruitment, training, and development of staff to enhance branch productivity.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Streamlined operational processes through the integration of new technology and systems.
- Coordinated with IT department to address technical issues affecting branch operations.
- Kept organisation in compliance with regulations and internal requirements.
- Evaluated departmental performance and developed improvements to key operations.
- Reported successes, failures and new plans to governing body to guide decision-making.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Assistant Branch Manager
DM Immigration Services
Dubai
08.2018 - 12.2018
- Coordinated with senior management to develop strategies for branch growth and profitability.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Reviewed loan applications to deliver on company targets.
- Analysed branch performance data, identifying trends to drive sales and improve customer service.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Cultivated relations with customer service personnel to drive client retention and long-term growth.
- Addressed customer complaints, resolving issues swiftly to maintain satisfaction and loyalty.
- Implemented training programmes for new employees, enhancing team skills and productivity.
- Oversaw hiring and recruitment, employee motivation and training.
- Facilitated cross-training among team members, creating a versatile and adaptable workforce.
- Collaborated with the IT department to upgrade systems, improving operational efficiency and customer experience.
- Created process improvements, including new call centre and commission-based pay plans.
- Proactively identified and solved complex strategy problems impacting sales management and business direction.
- Elevated new business opportunities, implementing effective networking strategies.
- Supervised inventory control, minimising stock shortages and ensuring product availability.
- Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
- Partnered with senior operations leadership on budgetary and financial management decisions.
- Increased transparency of financial operations to prepare for external audits.
- Sourced and managed customer retention database and online appointment booking system.
- Enhanced branch security measures, mitigating risks and protecting company assets.
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Helped managers set budgets based on forecasts and available resources.
- Reduced process lags by hiring top talent and managing staff to achieve optimal productivity.
- Advised managers on market trends to create robust a robust economic plan.
Area Manager
DM Immigration Services
Dubai
08.2017 - 08.2018
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Fostered strong relationships with store managers, providing leadership and support to achieve company objectives.
- Managed budget allocation for each location, ensuring expenditure aligned with financial targets and business objectives.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
- Analysed market trends to identify opportunities for business growth and competitive advantage.
- Optimised sales methods to best acquire, develop and retain customers.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Streamlined communication channels between stores and head office, improving information flow and operational responsiveness.
- Monitored compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Collaborated with marketing department to create promotional campaigns that drove footfall and sales.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Immigration Consultant
DM Immigration Services
Dubai
08.2016 - 08.2018
- Conducted thorough assessments of client eligibility for various immigration programs and visas.
- Advised clients on immigration laws and regulations, tailoring guidance to individual circumstances.
- Managed immigration programme to provide detailed instructions and access to clients.
- Prepared and submitted visa applications, work permits, and residency documents on behalf of clients.
- Assisted clients in gathering necessary documentation and evidence for application submissions.
- Provided advice and information to educate clients regarding study and work permits and temporary visas, explaining step by step procedures.
- Conducted follow up appointments with clients to update status of applications, increasing satisfaction.
- Evaluated potential immigration obstacles and advised clients on risk mitigation strategies.
- Scheduled initial consultations with clients to verify types of services needed, offering varied options.
- Provided breakdown of immigration fees and services to inform client regarding obligations and deadlines.
- Streamlined application processes through effective case management systems and technologies.
- Examined passport applications and issued documents facilitating travel.
- Requested necessary documents from clients to complete applications from applications to facilitate evaluation process.
- Communicated procedures for initiating appeals.
- Established strong professional relationships with clients based on trust and successful outcomes.
- Processed payments from clients for immigration services and provided invoice, summarising scope of work and services.
- Submitted documents of clients to respective authorities to fulfill immigration requirements and comply with laws and regulations.
Restaurant And Bar Manager
Marriott International, The Westin Hyderabad Mindspace
Hyderabad
05.2014 - 06.2017
- Directed daily restaurant and bar operations, ensuring efficient inventory management, optimal staff scheduling, compliance with health and safety standards, and achievement of sales objectives.
- Financial Accountability: Monitor budgets, control costs, and drive revenue growth through effective menu planning, promotions, and profit analysis.
- Recruited, trained, and supervised staff to deliver exceptional customer service and fostered a positive, motivated team environment.
- Maintained high standards of food and beverage quality, addressing guest feedback promptly to enhance satisfaction and encourage repeat business.
Restaurant Assistant Manager
Marriott International, The Westin Hyderabad Mindspace
Hyderabad
05.2013 - 04.2014
Management Trainee
Marriott International, The Westin Sohna Resort and Spa
Gurgaon
04.2012 - 04.2013
Industrial Trainee
Hyatt Hotels, Hyatt Regency Delhi
Delhi
05.2010 - 11.2010
Education
Bachelor's degree - Hospitality & Hotel Administration
IHM
Shimla, India03-2012
Skills
- Sales strategy
- Sales forecasting
- Market analysis
- Market development
- Customer acquisition
- Revenue growth
- Contract negotiation
- Performance tracking
- Brand positioning
- Customer loyalty strategies
- Sales coaching
- Team leadership
- Decision making
- Relationship management
- Problem solving
Languages
Hindi
Advanced
C1
English
Advanced
C1
Punjabi
Upper Intermediate
B2
Interests
Cricket, music, movies, off-road driving and exploring new destinations Passionate about networking, meeting new people, building relationships, and discovering new experiences through travel and adventure
Timeline
Director Of Sales
DM Immigration Services
10.2020 - Current
Assistant Regional Manager
DM Immigration Services
09.2019 - 10.2020
Branch Manager
DM Immigration Services
01.2019 - 08.2019
Assistant Branch Manager
DM Immigration Services
08.2018 - 12.2018
Area Manager
DM Immigration Services
08.2017 - 08.2018
Immigration Consultant
DM Immigration Services
08.2016 - 08.2018
Restaurant And Bar Manager
Marriott International, The Westin Hyderabad Mindspace
05.2014 - 06.2017
Restaurant Assistant Manager
Marriott International, The Westin Hyderabad Mindspace
05.2013 - 04.2014
Management Trainee
Marriott International, The Westin Sohna Resort and Spa
04.2012 - 04.2013
Industrial Trainee
Hyatt Hotels, Hyatt Regency Delhi
05.2010 - 11.2010
Bachelor's degree - Hospitality & Hotel Administration
IHM