SOWMINI PAUL
Office Manager
Pune
Summary
Administration and facilities management expert with 14 years of experience in streamlining office operations. Proficient in managing confidential records, coordinating travel for executives, and executing successful corporate events. Strong background in vendor management and contract negotiations, consistently achieving cost savings and operational improvements. Dedicated to maintaining compliance and enhancing team performance in a supportive work environment.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Office Manager
Alliance Bernstein
05.2023 - Current
- Ensured strict confidentiality of sensitive documents and personnel records, reinforcing organizational trust and compliance.
Streamlined scheduling and event coordination, improving efficiency and cross-team participation.
Negotiated high-value vendor contracts that delivered cost savings while maintaining premium service quality.
Improved communication between senior management and staff, accelerating issue resolution and strengthening alignment.
Enhanced recruitment efficiency by conducting interviews and managing seamless onboarding.
Coordinated domestic and international travel documentation and arrangements with error-free, timely execution.
Reduced operational expenses by securing competitive pricing for office supplies and services.
Boosted employee morale through prompt concern resolution and targeted engagement initiatives.
Partnered with department leaders to standardize processes and improve resource utilization.
Strengthened facilities operations by optimizing maintenance workflows and space planning.
Developed compliant travel policies that improved consistency and increased traveler satisfaction.
Delivered tailored administrative solutions through effective cross-department collaboration.
Managed complex executive itineraries, including visas, travel logistics, and accommodation arrangements.
Secured favorable supplier terms, enhancing event quality while staying within budget.
Led large-scale corporate events—Kids at Work Day, Family Day, Company Day, Annual Party—with high participation and positive feedback.
Designed innovative event concepts that elevated brand experience and exceeded expectations.
Ensured regulatory compliance across all event operations, minimizing risks.
Built strategic partnerships with industry stakeholders, enhancing collaboration and event success.
Associate Lead - Workspace
GAP Inc.
01.2022 - Current
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Handling employee engagement team
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure.
Sr. Executive Facilities
Infosys BPM
03.2018 - 01.2022
- Responsible for making sure that buildings and their services meet needs of people that work in them.
- Accountable for services such as cleaning, security and cafeteria, to make sure surrounding environment is in suitable condition to work.
- Was also assisting client with high profile visit, internal and external audit.
- Controlled expenses to meet budget requirements.
- Managing Business continuity management system for Pune Location as well as for corporate level.
- Take care of Annual maintenance contract for vendors.
- Defined clear targets and objectives and communicated to other team members.
Assistant Facilities Manager
JLL
08.2017 - 02.2018
- Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments. Taking Care of entire Facility operations for WNS at Magarpatta for Tower 1 and 8
- Taking care of Housekeeping, inspecting targeted area for VVIP visit & cost tracking of HK consumption as per budget, preparing monthly management report, taking care of maintenance complaints, vendor liaisoning, Vendor comparison, Post approval follow-up for raising PR & PO, Café Vendor management, Surprise visits to kitchen, event coordination, Space allocation for employees, mail room tracking, training, R&R session etc.
Facility Executive
CB Richard Ellis
01.2016 - 03.2017
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Preparing Duty Roaster, handling Mail room, client visits, coordinating & following-up for Maintenance Complaints, handling material requisition, surprise check on daily basis, training schedules and also handling billing for smooth operations.
Assistant Front Office Manager
Novotel, Visakhapatnam Varun Beach
07.2012 - 12.2015
- To manage operations of front office department by ensuring product quality standards are met and optimum service is provided to all hotel guests according to hotel's business objectives
- Having good knowledge of Guest Loyalty Programmer's such as Le Club and Accor Advantage Plus and ensuring “0” Retro claims.
Education
Bachelor of Science - HHA, Catering Technology & Applied Nutrition
Institute of Hotel Management
Hyderabad 07.2009 - 04.2012
H.S.C (12th) -
Marathwada Mitra Mandal College of Commerce
Pune 03.2007 - 04.2009
I.C.S.E, (10th) -
Tagore Academy, I.C.S.E
Jamshedpur 03.2006 - 03.2007
Skills
Detailed documentation
Timeline
Office Manager
Alliance Bernstein
05.2023 - Current
Associate Lead - Workspace
GAP Inc.
01.2022 - Current
Lead Auditor training for ISO 14001:2015
08-2018
Sr. Executive Facilities
Infosys BPM
03.2018 - 01.2022
Assistant Facilities Manager
JLL
08.2017 - 02.2018
Facility Executive
CB Richard Ellis
01.2016 - 03.2017
Assistant Front Office Manager
Novotel, Visakhapatnam Varun Beach
07.2012 - 12.2015
Bachelor of Science - HHA, Catering Technology & Applied Nutrition
Institute of Hotel Management
07.2009 - 04.2012
H.S.C (12th) -
Marathwada Mitra Mandal College of Commerce
03.2007 - 04.2009
I.C.S.E, (10th) -
Tagore Academy, I.C.S.E
03.2006 - 03.2007
Certification
Lead Auditor training for ISO 14001:2015
Achievements
- Awarded for driving excellent business results while modelling the words to live by "Own it do it Done" by Gap Inc. Hyderabad.
- Awareded as a CEO's Young Leader Award for Business enabling function for 2020 by Infosys, Pune.
- Awarded “Best Trainee” in Summer Batch of 2010 – 11 from Taj Deccan, Hyderabad.
- Awarded Appreciation letter from Taj Deccan Hyderabad for special efforts in Food and Beverage, Front Office and Catering Sales.
Competencies
- Analytical and problem solving attitude
- Hard working and self – motivated
- Well organized and responsible
- Spontaneous and innovative
- Good team player, inspiring and optimistic