Summary
Overview
Work History
Education
Skills
Areas of Expertise
Languages
Disclaimer
Timeline
Generic
Gaurav Chopra

Gaurav Chopra

Ghaziabad

Summary

Dynamic operations leader with extensive experience at Bajaj Capital Limited, excelling in budget management and strategic planning. Proven track record in enhancing operational efficiency and compliance, while fostering a collaborative environment. Expert in data analysis and project management, driving significant improvements in student administration and academic coordination.

Overview

19
19
years of professional experience

Work History

Sr. Manager Operations & Examinations

International College of Financial Planning (Bajaj Capital Limited)
01.2017 - Current
  • Responsible for the daily internal administration of the University and provision of prompt and accurate service to students, alumni, faculty, administration and external agencies.
  • Assist the Registrar in the management of all major activities, like establishment matters, legal matters, Campus/estate management, statutory compliances and meetings, materials management, the maintenance of administrative databases, and the supervision of all staff and student workers.
  • Ability to work with a highly diverse staff, faculty, and student body.
  • Experience working with faculty in various disciplines and knowledge of higher education business operations.
  • Proficient with project management, budget modeling, and data analysis and reporting.
  • Student database system, Develop and Manage operational budget, Academic Structure and implement enhancements to student sub-system Plan and compile academic timetable and general prospectus
  • Fee Collection
  • To prepare and announce in advance the calendar of examinations
  • To arrange for the timely publication of result of examinations and other tests
  • To review from time to time, the results of university examinations and forward reports thereon to the Academic Council.
  • Academics Coordination
  • Conduct & Secrecy, Exam Evaluations
  • Conduct Examination
  • Prepare & Maintain Date Sheet
  • Student enrollment and graduation processes.
  • Overall supervision of Student Administration staff and activities Support the Office of the Registrar
  • Taking Classes for batches on MS Excel.
  • Operations Professional
  • Managed day-to-day operations, ensuring efficiency and productivity.
  • Prepared cash flow reports for weekly, monthly, quarterly, and yearly analysis.
  • Analyzed financial data to identify trends and areas for improvement.
  • Implemented process improvements to optimize cash flow and reduce costs.
  • Cash Flow Preparation Guidelines:
  • Weekly Cash Flow Report:
  • - Track daily cash inflows and outflows.
  • - Categorize transactions (e.g., sales, expenses, investments).
  • - Calculate net cash flow.
  • Monthly Cash Flow Report:
  • - Aggregate weekly data.
  • - Include additional details (e.g., accounts receivable/payable).
  • - Analyze trends and identify areas for improvement.
  • Quarterly Cash Flow Report:
  • - Summarize monthly data.
  • - Evaluate cash flow performance against forecasts.
  • - Identify seasonal fluctuations.
  • Yearly Cash Flow Report:
  • - Compile quarterly data.
  • - Assess annual cash flow performance.
  • - Develop strategies for future improvement.

Manager Operations

Eduwizards Info Solutions Pvt. Ltd.
11.2013 - 12.2016
  • Responsible for achieving fortnightly and monthly Sales Target with the help of Sales Team.
  • Handling a Team of 6 Team Leaders and 3 QA’s along with strength of 120 Educations Counselors.
  • Monitoring the day-to-day commercial performance of each account within a portfolio.
  • Providing detailed information and reports to the directors of the company as and when required.
  • Check and identify accounts that are likely to become a bad debt or “zero balance” account.
  • Keeping up to date with market developments and what competitors are doing. Conduct reviews on accounts on a regular basis to evaluate client’s demands & usage of their account.
  • Assisting with the preparation of contractual agreements and ensuring that these are fully adhered to.
  • Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Supervise and coach Team Leaders, Quality Analysts & Trainers on a weekly basis.
  • Develops MIS documentation to allow for smooth operations and easy system maintenance.
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
  • Participate in cross-functional meetings to resolve recurring client issues.

Sr. Team Leader

Virti Infocom Pvt. Ltd.
09.2010 - 10.2013
  • Supervise the safe use of the system by the various operators, with respect of the procedures of your company and per the accounting rules and principles.
  • Edit and print frequently the appropriate management reports while checking and inspecting the results; the reports programmed on a daily, weekly or monthly basis and distributed the concerned departments
  • To submit on regular basis a set of reports to the management and head of departments (Weekly, Monthly, quarterly…); while checking and auditing the results.
  • Finally: Make sure adequate backups are done properly and regularly require a monthly backup from the branches data to be stored in the head office server for financial consolidation purposes and part of the end of month reports that need to be audited and controlled.
  • Looking after the team of 9 education counselors, responsible for their performance.
  • Taking training for floor and field persons for Online, offline test series and Tablet (Digital course).

Sr. Team Leader

Spice BPO Services
10.2008 - 08.2010
  • Handling Team of new ATL’s (Asst Team Leader) and also team of 15 – 20 CSAs.
  • Take care of the Team’s Productivity & Quality.
  • Take the One-on-One session with Team at the end of the week and give the weekly feedback on Performance.
  • Call Monitoring and CRM Errors auditing of the Agent.
  • Responsible for handling Breaks and RTA.

Quality Specialist

Aegis BPO, Noida
02.2007 - 09.2008
  • Monitoring the Calls and giving the feedback.
  • Responsible for performance of 90 CCE.
  • Generating the Reports on Daily/Weekly/monthly basis related to Process.
  • Taking regular Shift Briefing/Debriefing for the regarding new updates.
  • Giving training of Quality Parameter Sheet to new CSAs.
  • Reviews with clients (External) / Internal Reviews.
  • Calibration with Operation and Client.
  • Taking Certifications of new CCEs.
  • Also Took 4 Training batches for the UP-WEST Process.

Customer Care Executive

Orion Dialog (Company was taken care by ESSAR GROUP)
02.2006 - 01.2007
  • Outbound calls in AIRTEL process.
  • Responsible to close the tickets for AIRTEL Postpaid customers

Education

Honrary Doctorate - Operations Management

World Peace of United Nations University
04-2024

MBA - Account and Operations

01.2019

B.A -

01.2005

12th Passed -

CBSE Board
01.2002

10th Passed -

CBSE Board
01.2000

Skills

  • Expert in MS Office 2003
  • Process improvement
  • Budget administration
  • Organizational improvement
  • Strategic planning
  • Budget oversight
  • Project management
  • Data analysis
  • Budget management
  • Regulatory compliance
  • Database management
  • Academic coordination
  • Student administration
  • Operations management
  • Documentation and reporting

Areas of Expertise

  • Examination
  • Academic Administration
  • College Operations
  • Administration Management
  • Students Support & Mentoring
  • Understand Customer Needs
  • Tracks and Measures Staff Performance
  • Communicated Effectively
  • Motivate the Team
  • Creates A Positive Learning
  • Environment
  • Maximizes Staff Utilization
  • Infuses Pride in Organizational Values and Mission
  • Delegates

Languages

English, Hindi, Punjabi

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief. Regards, Gaurav Chopra

Timeline

Sr. Manager Operations & Examinations

International College of Financial Planning (Bajaj Capital Limited)
01.2017 - Current

Manager Operations

Eduwizards Info Solutions Pvt. Ltd.
11.2013 - 12.2016

Sr. Team Leader

Virti Infocom Pvt. Ltd.
09.2010 - 10.2013

Sr. Team Leader

Spice BPO Services
10.2008 - 08.2010

Quality Specialist

Aegis BPO, Noida
02.2007 - 09.2008

Customer Care Executive

Orion Dialog (Company was taken care by ESSAR GROUP)
02.2006 - 01.2007

Honrary Doctorate - Operations Management

World Peace of United Nations University

MBA - Account and Operations

B.A -

12th Passed -

CBSE Board

10th Passed -

CBSE Board

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