GAURAV DEEP
MUZAFFARPUR,BIHAR
Summary
Accomplished Branch Manager with a proven track record at Chhattisgarh Rajya Gramin Bank, enhancing customer loyalty and spearheading business development. Skilled in relationship management and market research, I excel in team leadership and revenue enhancement, significantly growing business banking relationships and improving service efficiency.
Overview
10
10
years of professional experience
Work History
Branch Manager
Chhattisgarh Rajya Gramin Bank
Baikunthpur
06.2018 - Current
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Managed relationships with tax authorities, bankers and auditors.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Supported outside sales force in servicing and obtaining new business.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Identified opportunities for process improvement initiatives within the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Grew business banking relationships through proactive outreach.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
Assistant Manager, Customer Service
AXIS BANK LTD.
Muzaffarpur,Bihar
12.2014 - 02.2018
- Assisted in the development of new processes to improve customer service efficiency.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Created survey forms to measure customer satisfaction levels with services provided.
- Resolved escalated complaints from customers in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Reviewed accounts for payments received or approved credit arrangements.
- Explained benefits, features, and recommendations to maximize client retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in weekly meetings with senior management for status updates.
- Performed daily audits of customer accounts for accuracy and completeness.
- Maintained accurate records of customer interactions for future reference.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Developed strategies to increase customer loyalty and retention rates.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Managed day-to-day operations of the Customer Service department.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Analyzed customer data to identify trends and opportunities for improvement.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
POST GRADUATE DIPLOMA IN BANKING SERVICES - Banking And Finance
MANIPAL UNIVERSITY
KARNATAKA11-2014
BBA - Business Management
LANGAT SINGH COLLEGE
MUZAFFARPUR BIHAR09-2010
Skills
- Business development expertise
- Excels in team leadership
- Policy formulation
- Account analysis expertise
- Relationship building and management
- Sales professional
- Strong interpersonal skills
- Reliable
- Relationship management
- Excellent time management skills
- Sales expertise
- Documentation
- Revenue generation
- Friendly
- Multi-tasking
- Decision-making
- Relationship building
- Excellent communication skills
- Sales development
- Sales planning
- Marketing
- Market research
- Branch operations management
- Revenue enhancement
Timeline
Branch Manager
Chhattisgarh Rajya Gramin Bank
06.2018 - Current
Assistant Manager, Customer Service
AXIS BANK LTD.
12.2014 - 02.2018
POST GRADUATE DIPLOMA IN BANKING SERVICES - Banking And Finance
MANIPAL UNIVERSITY
BBA - Business Management
LANGAT SINGH COLLEGE
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