Gaurav Deka
Diphu
Summary
A professional with extensive experience at IBM Daksh, excelling in customer service and problem-solving. Proven ability to train teams and enhance operational efficiency. Skilled in treatment planning and effective communication, ensuring patient safety and adherence to protocols. Committed to fostering multicultural competence and ethical practices in diverse environments.
Knowledgeable with proven track record in overseeing treatment programs and ensuring compliance with health and safety regulations. Effectively managed teams to deliver high-quality care and fostered supportive environment for staff and clients alike. Demonstrated strong leadership and problem-solving skills in high-pressure settings.
Experienced professional prepared for role of Treatment Supervisor, with strong background in managing treatment programs and ensuring high standards of care. Adept at team collaboration and driving results, consistently adapting to changing needs and ensuring reliable performance. Skilled in treatment planning, staff supervision, and compliance with regulatory standards. Known for strong leadership, effective communication, and results-focused approach.
Overview
15
15
years of professional experience
Work History
TTBU CCE BLRTreasure CRM CGD
IBM Daksh
06.2010 - 11.2012
- Worked with Lloyds TSB Bank, London.
- Handled and resolved customer complaints related to credit card issues.
- Trained new Customer Care Executives (CCEs) on processes and complaint resolution.
Supervisor
Axologix Guwahati
12.2012 - 08.2014
- Handled customer complaints related to Airtel DTH issues.
- Trained new engineers on resolving Airtel DTH service problems.
- Visited various Airtel dealers in Meghalaya and Khasi Hills to identify and resolve their issues.
- Assigned engineers to install new Airtel DTH connections whenever customers purchased the service.
- Prepared and submitted daily reports..
Supervisor
Intertek India Pvt. Ltd. (FS)
08.2014 - 06.2015
- Worked in the Quality Control department of Lays chips at Brahmaputra Industrial Estate, Amingaon.
- Trained new employees on quality control procedures for Lays chips in Guwahati, Meghalaya, and Imphal.
- Visited warehouses (godowns) in different parts of Guwahati, Meghalaya, and Imphal to conduct quality checks of Lays products.
- Prepared and submitted daily quality control reports.
Senior Treatment Supervisor
National Tuberculosis Elimination Programme
07.2015 - Current
- Supervised and monitored NTEP activities at the field level, ensuring effective implementation of TB control strategies.
- Ensured timely case detection, initiation of treatment, and adherence to prescribed regimens under DOTS.
- Conducted routine visits to Designated Microscopy Centres (DMCs), DOT Centres, and Peripheral Health Institutions (PHIs) to review patient progress.
- Maintained patient treatment cards, registers, and ensured accurate data reporting in Ni-kshay.
- Coordinated with Medical Officers, TB Health Visitors, Community Health Workers, and ASHAs for patient follow-up and treatment adherence.
- Managed drug logistics, ensuring uninterrupted supply of TB medicines at DOT Centres and treatment facilities.
- Addressed patient-related challenges such as loss-to-follow-up, drug side effects, and stigma through counseling and support.
- Trained and supervised Health Workers, DOT Providers, and community volunteers on NTEP guidelines and protocols.
- Conducted community awareness activities to improve TB case detection and reduce social stigma.
- Prepared and submitted monthly/quarterly progress reports to the District TB Officer for program evaluation.
Education
Class X -
Don Bosco H. S. School
Diphu, India05-2007
Class XII -
Icon Academy
Guwahati, India05-2009
Bachelor of Commerce - Human Resources Management
Dispur College
Guwahati, India07-2012
PGDCA - PGDCA
Aim Computer Institute
Langhin, Karbi Anglong, Assam04-2016
GST Ready Tally ERP.9 Realease 6.0 - Tally
Yadav Computer LLP
Diphu, India06-2018
Skills
- Multicultural competence
- Ethical practice
- Self-care strategies
- Individual counseling
- Treatment Planning
- Substance abuse counseling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Patient safety
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Languages
Assamese
Advanced (C1)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Senior Treatment Supervisor
National Tuberculosis Elimination Programme
07.2015 - Current
Supervisor
Intertek India Pvt. Ltd. (FS)
08.2014 - 06.2015
Supervisor
Axologix Guwahati
12.2012 - 08.2014
TTBU CCE BLRTreasure CRM CGD
IBM Daksh
06.2010 - 11.2012
Class X -
Don Bosco H. S. School
Class XII -
Icon Academy
Bachelor of Commerce - Human Resources Management
Dispur College
PGDCA - PGDCA
Aim Computer Institute
GST Ready Tally ERP.9 Realease 6.0 - Tally
Yadav Computer LLP