Gaurav Deswal
Bahadurgarh,HR
Summary
With more than five years of practical experience in maintaining and supporting IT infrastructure, resolving challenging hardware and software problems, and providing
outstanding customer service, I am an accomplished IT support engineer. Making enterprise-level networks and
systems always available with optimal performance and
dependability is my area of expertise. I am skilled in delivering excellent technical support to both internal and external clients, putting strict security measures in place, and
optimizing software licensing and billing procedures for costeffectiveness and compliance. My sophisticated remote support skills boost customer satisfaction and organizational effectiveness. Among my technical skills are:
Overview
7
7
years of professional experience
Work History
IT Engineer
Shloka Enterprise LLP
06.2025 - Current
- Windows expertise - window installation troubleshooting, updates, error resolution findings.
- Windows Server - Installation Windows Server, incorporating roles and features such as DHCP and Active Directory.
Developed basic server policies for improved management.
Addressed basic errors through effective troubleshooting techniques. - Device Management - Optimized device management workflows to enhance efficiency across all stages.
Provided administrators with reliable support during technical challenges.
Maintained comprehensive inventory records to facilitate accurate stock assessments.
Executed asset tagging strategies for precise identification and control. - Managed Office 365 administration - By creating user accounts, emails, and groups. Compiled health reports on licensing and billing to support decision-making processes.
Evaluated admin center features to strengthen security across applications. Conducted troubleshooting and setup repairs for Exchange, SharePoint, and Teams. Implemented robust account security measures to safeguard user accounts. - Security & Monitoring - Implemented Sophos endpoint deployment for robust security enforcement. Oversaw management of Sophos XG and FortiGate firewalls to safeguard networks. Conducted monitoring of network graphs for proactive performance analysis. Executed VPN installations using IPsec tunnels for secure internal communications. Applied application and web filtering to mitigate potential threats.
Managed ports within the network to enhance efficiency and control access. Facilitated network splitting for improved security configurations. Performed regular OS patches and firmware updates to maintain system integrity. - Documented invoicing processes and managed purchase orders for IT contracts. Created standard operating procedures to enhance operational efficiency. Conducted incident reporting to identify and resolve issues promptly.
Developed knowledge bases to support user training initiatives.
IT Engineer
Space Telelink Pvt. Ltd.
11.2021 - 06.2025
- Asset & License Management - Oversaw procurement and management of hardware and software assets, including Firewalls, UPS, Adobe, O365, Anti- Virus, Email Security, and Sophos licenses, ensuring compliance and cost efficiency.
- System & Software Installation - Installed and configured operating systems (Windows 10/11, Windows Server), as well as software like AutoCAD, GIS, Antivirus, and other open-source solutions, to meet organizational requirements.
- Hardware Testing & Repair - Conducted diagnostics and repairs on hardware, including SSD/HDD installations and system updates, ensuring seamless performance and minimizing downtime.
- User & Network Support - Provided L1/L2 technical support for desktop/laptop setups, network configurations, and critical tools such as Azure AD, Tally, EPBX, CCTV, and O365, including backup management via OneDrive.
- Security Monitoring & Health Checks - Monitored network security, server health, and system performance, proactively identifying and resolving issues to minimize operational disruptions.
- Invoicing & Billing: Managed and streamlined invoicing processes for O365, Azure, ISP, and software license agreements, ensuring timely payments and accurate financial tracking.
Desktop Support Engineer
Sudhir Automotive Industry Pvt. Ltd.
07.2021 - 11.2022
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction. Managed system updates, hardware asset inventories, and SSD installations, supporting ERP environment maintenance.
- Configuring new assets and software like O365 apps, AutoCAD, adobe or as per requirement of users. Providing day to day support to all users through remote/on-prime method.
- Collaborated with 3rd party vendors regarding procurement of hardware and software products required by the organization.
- Managing all IT assets records and tagging all. Trained new staff members in the use of computer systems, software. Removed malware, ransomware, and other threats from laptops and desktop systems.
Service Desk Analyst
Anstel Global Pvt. Ltd.
11.2019 - 04.2021
- Managing IT Assets like (Desktop, Laptop, Switches, AP, Printers..... etc) as documented.
- Providing overseas support on call/Zoho Tickets and manage users’ queries related to PC's and IOT Devices likes Teltonika tracking devices, Monnit Sensors.
- Fetching data through SQL queries of IOT devices and providing daily analyzed reports to users as per requirement.
- Testing new devices on Automobiles such as fetching data error and giving reasonable solutions to customers with R&D team.
- Testing Web/Mobile application functions/Options on daily basis and providing bug sheets to R&D team.
- Updating Firmware of all teltonika devices through FOTA (Firmware over the AIR) Tool.
Education
Master of Science - AI & ML
Amity University Noida
Noida, UP05-2025
Hardware & Networking + Cloud V2 - Hardware & Networking
Jetking
DelhiMicrosoft Certified Associate - AZ-104
Microsoft
GurgaonBachelor of Arts - Arts
Delhi University
New Delhi, India04-2021
Skills
- IT Budgeting
- Asset Management
- Documentation
- Remote Support
- O 365 Support
- Backup Solution
- Technical Troubleshooting
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Engineer
Shloka Enterprise LLP
06.2025 - Current
IT Engineer
Space Telelink Pvt. Ltd.
11.2021 - 06.2025
Desktop Support Engineer
Sudhir Automotive Industry Pvt. Ltd.
07.2021 - 11.2022
Service Desk Analyst
Anstel Global Pvt. Ltd.
11.2019 - 04.2021
Hardware & Networking + Cloud V2 - Hardware & Networking
Jetking
Master of Science - AI & ML
Amity University Noida
Microsoft Certified Associate - AZ-104
Microsoft
Bachelor of Arts - Arts
Delhi University